CAPABILITIES | AGENT OPTIMIZATION (CTI)

Put an end to agent “swivel chairing” — once and for all

Improve contact center efficiency and agent productivity with 3CLogic’s Computer Telephony Integration (CTI) for your CRM or Service Management Platform.
3CLogic Cloud Contact Center Solutions Capabilities
3CLogic Cloud Contact Center Solutions Capabilities
3CLogic Cloud Contact Center Solutions Capabilities

Key benefits

Multiple screens and workplaces create mundane tasks and inefficient workflows. With 3CLogic’s CTI, agents can manage all voice interactions within existing CRM or service management platforms — such as ServiceNow, SAP, Salesforce, or Microsoft Dynamics — leading to faster, more efficient employee and customer engagements.
  • Remote Work
  • Customer Identification
  • Screen Pops
  • Post-Call Process
Remote Work

Enable work-from-anywhere

With 3CLogic’s browser-enabled CTI, agents can work from home, the office — or anywhere — to ensure business continuity while enabling a more productive agent workspace across IT, HR, sales, and customer support.

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Customer Identification

Drive personalized experiences — every time

There’s nothing more frustrating for customers than having to repeat who they are and why they’re calling. With 3CLogic’s CTI integration, immediately identify callers and personalize each interaction to save time and deliver better customer service.

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Screen Pops

Create an intelligent agent workspace

Intelligently fetch all relevant caller data — from customer purchase history to case numbers — and automatically “screen pop” your agents’ CRM or service management workspace. The result is an intelligent customer exchange that will immediately feel conversational and efficient.

Empower “Super Agents” with a Unified Agent Workspace
Post-Call Process

Eliminate manual work with AI and automation

The call may be finished, but the work has just started. With 3CLogic, remove repetitive and manual agent tasks with AI. From automated call transcriptions and GenAI auto-call summarizations to AI-powered Sentiment Analytics & Agent Coaching, enable your agents to focus on more complex tasks and events.

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Integrations

Integrated with the platforms you already use.

Simplify the way you work and engage with a native contact center solution, designed to complement your existing CRM or service management system.

3CLogic and Servicenow Intergration
ServiceNow

Empowering your global IT, customer, and employee service teams.
3CLogic and SAP Intergration
SAP

Advancing your sales and service cloud.
3CLogic and Microsoft Dynamics Integration
Microsoft Dynamics

Streamlining your business processes.
3CLogic and Salesforce Integration
Salesforce

Improving your operational efficiency.
Want to learn more? Talk to a reap

Still curious? Read our top FAQs.

Computer Telephony Integration (CTI) provides businesses with the ability to make and receive customer calls from within a CRM or system management platform, such as ServiceNow, SAP, Salesforce, or Microsoft Dynamics. Incoming customer calls pop into agent screens, syncing with existing CRM data for instant customer insights within a single user interface. This results in smoother agent experiences, faster responses, and a more personalized approach to customer interaction.

CTI is an efficient way to lower costs and improve agent productivity through task automation and a streamlined single-platform view. Whether leveraging ServiceNow, SAP, Salesforce, or Microsoft Dynamics, 3CLogic’s CTI empowers agents to control the conversation directly from within the CRM or service management platform, providing critical customer insights to drive better service — faster.

Loved by business and individuals across the globe.

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I would highly recommend reaching out to 3CLogic for your CTI/call center needs.
ServiceNow Developer

Morgan & Morgan, P.A.
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Excellent CTI product and implementation with the 3CLogic team completed successfully. Our 2 call queue have a much better experience with this product.
Change Management Coordinator

Devon Energy
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We've used 3CLogic as our phone systems integration solution with ServiceNow for around 4 years. From initial implementation through our current usage they have been responsive and a great partner to work with.
Senior Manager Systems Optimization

Solugenix

Get in touch

Experience the modern cloud contact center platform for every industry. Are you ready to find out more?

Support inquiries

support@3clogic.com

Service desk

800-350-8656

Let's Talk!