How does 3CLogic Address TCPA?
Compliance Scripting: With 3CLogic’s dynamic scripting engine, guide and ensure agents adhere to and provide all necessary information during every interaction as mandated by TCPA regulations, including the agents’ name, company name, and future means to communicate for correspondence.
Call Time Restrictions: Through 3CLogic’s supervisory controls, set specific hours of operation for your outbound dialing initiatives to restrict agents from contacting individuals outside the allotted window (8am-9pm local time), as designated by TCPA guidelines.
Do-Not-Call (DNC) List Screening: By uploading both an internal and national do-not-call list to the 3CLogic dialer platform, automatically scrub each lead in an outbound campaign to confirm your agents are only reaching out to those who have “expressed prior consent”.
TCPA Dialer Mode: TCPA regulations restrict an enterprise’s use of automated telephony dialing systems to contacting only those individuals who have given prior expressed consent, potentially presenting contact centers with a unique set of challenges. But with 3CLogic’s advanced TCPA Dialer mode, prohibit agents from manually or auto-dialing individuals included in a “TCPA enabled project”, mitigating the risk of unlawful interactions.
- During TCPA enabled projects, outbound calls are prohibited (including manual calling within the dialer) but will still display lead information for the agent to refer to.
- Supervisors and agents can seamlessly transfer between TCPA and Non-TCPA projects.
- Inbound calls can still be received regardless of the type of project an agent is assigned.
- Call handling features are restricted to “Save”, “Schedule”, “Result Code”, and “Finalize” to enforce TCPA compliance.