Multichannel Contact Center

Communications have come a long way since the age of the telegram. With the emphasis on speed and efficiency coupled with increasingly demanding customers, staying flexible, convenient and available has never been more important. With 3CLogic, enjoy the benefits of a multichannel communications platform to serve your modern clients living in a modern world.

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Overcoming the Challenges of Multichannel Customer Care.

In today’s digital age, customers are contacting businesses from a variety of different touch points—phone, email, text, chat, Facebook, Twitter—and they expect to be delighted with exceptional service on each. But how can an organization deliver exceptional service if inquiries aren’t directed to the appropriate individual, and agents aren’t able to identify customers across various channels? The reality is, they can’t, at least not in a scalable and sustainable manner.

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3CLogic Multichannel Communications

Multiple Channels
One Contact Center

A multichannel world calls for a multichannel contact center solution.

Voice

Enjoy inbound, outbound, and blended voice capabilities to assist your sales, marketing, service, and/or support teams in providing the highest quality customer experience.

Chat

Allow customers to conveniently type any questions, comments, or concerns to a live rep, or simply enjoy the convenience of rep-to-rep internal communications within your business.

Video

Use 3CLogic’s WebRTC capabilities, support browser-to-browser applications for voice calling, video chat, and file sharing without the need for internal or external plugins.

Social Media

Automatically route all social media posts directly into the contact center and quickly identify existing customers, ensuring all posts are followed up with in a timely manner by the most qualified individual

Email

Automatically route all emails directly into the contact center and trigger any desired action (send an email, send a text message, place in queue for a call, treat as high priority, update lead field, discard, etc.) based on predetermined rules, ensuring every email is handled in the most appropriate manner.

Text

Easily send text messages to customers’ mobile device once a disposition is chosen, personalizing their overall experience with your business, and allowing you to grasp their attention while on the go.

The contact center space is changing.

Take a look at our most popular resources to discover today’s top communication trends and best practices.