Enjoy inbound, outbound, and blended voice capabilities to assist your sales, marketing, service, and/or support teams in providing the highest quality customer experience.
Allow customers to conveniently type any questions, comments, or concerns to a live rep, or simply enjoy the convenience of rep-to-rep internal communications within your business.
Use 3CLogic’s WebRTC capabilities, support browser-to-browser applications for voice calling, video chat, and file sharing without the need for internal or external plugins.
Automatically route all social media posts directly into the contact center and quickly identify existing customers, ensuring all posts are followed up with in a timely manner by the most qualified individual
Automatically route all emails directly into the contact center and trigger any desired action (send an email, send a text message, place in queue for a call, treat as high priority, update lead field, discard, etc.) based on predetermined rules, ensuring every email is handled in the most appropriate manner.
Easily send text messages to customers’ mobile device once a disposition is chosen, personalizing their overall experience with your business, and allowing you to grasp their attention while on the go.