Call Disposition
Call disposition is a code that indicates the results of each customer interaction in order to categorize phone interactions and determine what the next course of action should be. If no result code is selected by the agent from the dropdown menu, the software solution will automatically select one. Possible call dispositions could include busy, connect, answering machine, failed, fax, rescheduled, transferred, or other, but a Contact Center administrator can add any call disposition to the 3CLogic system as required by their business needs.