Give your sales team the information and tools it needs to exceed customer expectations, enhance efficiencies, and drive sales with 3CLogic’s seamless Call Center integration for Salesforce CRM.
Deliver fast and informed assistance to agents with automated screen-pop of relevant Salesforce CRM Lead, Case, or Contact records to optimize first call resolutions and offer a more personalized CX.
Route customers to the most qualified individual or enable them to self-service their own needs with advanced IVR and Skills-Based routing tools integrated with your CRM data to deliver an intelligent customer experience.
Eliminate manual agent tasks and data entry errors with automatic logging of all customer engagements directly into Salesforce CRM. Capture call recordings, screen recordings, time/date, call dispositions, notes, and more.
Manage all client details and communication from a single streamlined platform, removing inefficient toggling between separate systems and screens.
Nurture leads through the sales funnel by auto-updating lifecycle stages and statuses after each interaction. Trigger Salesforce CRM workflows and scheduled follow-ups based on customizable disposition codes.