The customer service journey is a complicated one. It takes a lot of moving pieces working in sync – from sales, to order management & processing, to customer support – to allow for a seamless experience.
Transform your customer service operations with rich and integrated voice & SMS workflows designed to solve for the every day – whether simple or complex.
Discover how advanced and scalable features such as SAP-integrated self-service voice experiences, two-way SMS, intelligent live agent routing, and conversational analytics are modernizing the customer service experience with the 3CLogic solution for SAP Service Cloud.
"Today, customer service is a critical part of the value chain. When combined with the new Service Cloud, 3CLogic’s capabilities enable customer service to deliver the entire servicing value chain from engagement to resolution.”
Empower your customer service agents to efficiently field inquiries with relevant and personalized data hosted in SAP. With 3CLogic’s fully integrated computer telephony integration (CTI), agents can seamlessly operate from SAP’s unified agent desktop enabling a consolidated experience designed to improve employee productivity with automated SAP screen-pops, automation of agent tasks, and click-to-call features.
Leverage the latest in speech technology to minimize manually intensive tasks. With advanced capabilities including call transcription, natural language processing (NLP), and the latest in SMS messaging you can encourage customers to independently resolve everyday issues through voice or SMS-enabled self-service, freeing up agents to handle more complex, high-touch interactions
With 3CLogic’s intuitive drag-and-drop IVR Conversation Designer managers can easily design personalized call workflows integrated with SAP service Cloud to deliver intelligent customer journey experiences and outcomes – no IT resources required.
Demystify customer interactions and understand your contact center health with reporting and analytics integrated with SAP Service Cloud. Advanced speech transcription and machine learning inform sentiment scoring of customer engagements so management can proactively generate supervisor alerts. Our IVR Analytics feature also enables managers to pinpoint IVR bottlenecks and deflection points in order to continuously improve customer workflows.
Enable the convenience of integrated SMS messaging to better server your customers. Easily configure automated SMS alerts & notifications based on SAP-triggered events or offer conversational two-way SMS messaging as an alternative to calling in for help and support.
Global 2000 enterprises across healthcare, retail, education, manufacturing, finance, hospitality, and transportation industries are already using 3CLogic to extend their CRM or customer service management platforms to accelerate their digital transformation.
Globally deployed and available on five continents, enterprises across industries including retail, manufacturing, hospitality, healthcare, finance, insurance, travel, government, and higher education today rely on 3CLogic to complement their digital transformation strategies.
Designed to enhance existing CRM and customer service management platforms, 3CLogic is a recognized cloud contact center leader dedicated to building flexible, reliable, innovative, and secure solutions for both sales and customer support teams striving to deliver efficient and memorable sales, customer, and/or employee experiences. With our dedicated team of experts, growing community of partners, and 24/7/365 global support, our success is tied to our customer's successes. It's why organizations both big and small choose 3CLogic.