Adding the power and purpose of voice to digital channels is essential to providing superior customer experience. 3CLogic and ServiceNow are working together to make the world of work, work even better for you.
Allow agents to field live client inquiries from within the ServiceNow Agent Workspace with 3CLogic’s fully integrated computer telephony integration (CTI) and softphone using ServiceNow OpenFrame and SSO.
Design, build and manage the ideal customer experience, with 3CLogic’s drag-and-drop IVR solution and designer right from ServiceNow. Easily configure simple or complex customer journeys, self-service workflows, or customized actions leveraging IF/THEN functions and ServiceNow data-dips for the best possible outcome.
Initiate click-to-call or click-to-SMS capabilities from Cases or Contact records while fully leveraging the rich customer and interactions data stored in your ServiceNow CSM solution for optimized client interactions, and agent productivity.
Avoid channel conflict, with 3CLogic’s unique presence integration with ServiceNow’s digital workflows (email and chat) to deliver a truly omnichannel solution (voice and SMS) to manage all customer inquiries seamlessly - in relation to each other - from one unified platform.
Eliminate repetitive manual tasks by automating postings of agent activities, notes, call recordings, call transcriptions, result codes, and survey results to the appropriate ServiceNow case, contact record, or interaction.
Enhance your customer service team’s ability to offer personalized experiences with automated ServiceNow Case screen-pops, client identity pre-verification features, and real-time IVR journey details.
Enjoy consolidated reporting and live dashboards & wallboards within the ServiceNow interface for a complete view of both real-time and historical data and trends.