Cloud Contact Center Integration For ServiceNow HR

Employees are the backbone of a thriving and productive company. When it comes to managing human resources – don’t phone it in. It’s time to value your workforce as much as you do your customers.

Transform the way you communicate with your employees with the 3CLogic solution for ServiceNow HR Service Delivery. As a certified ServiceNow Partner, the 3CLogic Cloud Contact Center solution is the only platform that complements ServiceNow's existing digital workflows, like email and chat, to create an omnichannel experience.

Humanize the HR Helpdesk with 3CLogic’s voice-enabled solutions

With a seamless and native ServiceNow integration, 3CLogic enriches employee workflows and improves the HR experience for your entire workforce so employees can easily serve themselves and HR service agents can provide accurate, timely, and consistent help.

3CLogic extends the capabilities of ServiceNow HR Service Delivery through advanced and scalable features such as self-service voice experiences, live and virtual agent interactions, and conversational analytics.

Support The HR Team From Anywhere In The World

Empower your Human Resources agents to efficiently and empathically field employee inquiries with relevant caller data. With 3CLogic’s fully integrated computer telephony integration (CTI), agents can seamlessly work in either ServiceNow Classic or the ServiceNow Agent Workspace to manage interactions. This consolidated experience improves productivity and allows agents to focus on high-priority issues and employee satisfaction over routine issues like pay discrepancies.

Build Intelligent Voice Workflows

With 3CLogic’s intuitive drag-and-drop IVR Conversation Designer, managers can easily design intelligent employee workflows directly within ServiceNow HR Service Delivery in order to automate common scenarios and reduce the amount of time and resources spent delivering HR services. Using rich data from ServiceNow, 3CLogic gives insight into the employee journey to offer your entire workforce – personnel and HR agents – an efficient and delightful experience.

Understand The Employee Experience With Analytics, Dashboards, And Real-time Reporting

Gain valuable insight into the employee experience with comprehensive reporting and analytics within ServiceNow HR Service Delivery. Advanced speech transcription and machine learning inform tone and sentiment scoring of interactions so managers can proactively address employee concerns before escalation. The IVR Analytics feature also enables managers to pinpoint IVR bottlenecks and deflection points in order to continuously improve employee workflows.