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Voice and SMS for ServiceNow Employee Workflows

Win Your Workforce Over With 3CLogic And ServiceNow HR Service Delivery

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Employees are the backbone of a thriving and productive company. When it comes to managing human resources – don’t phone it in. It’s time to value your workforce as much as you do your customers.

Transform the way you communicate with your employees with the 3CLogic solution for ServiceNow HR Service Delivery. As a certified ServiceNow Partner,  the 3CLogic Cloud Contact Center solution is the only platform that complements ServiceNow's existing digital workflows, like email and chat, to create an omnichannel experience.

Humanize the HR Helpdesk with 3CLogic’s voice-enabled solutions

With a seamless and native ServiceNow integration, 3CLogic enriches employee workflows and improves the HR experience for your entire workforce so employees can easily serve themselves and HR service agents can provide accurate, timely, and consistent help.

3CLogic extends the capabilities of ServiceNow HR Service Delivery through advanced and scalable features such as self-service voice experiences, live and virtual agent interactions, and conversational analytics.

 

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“3CLogic came out of the box – it was perfect… Partnering with 3CLogic, I know that integration is going to be managed, maintained, and continuously evolving as new features come in.”

- Raju Vijay, Vice President of Global People Services, Nissan Motor Company

Support The HR Team From Anywhere In The World

Empower your Human Resources agents to efficiently and empathically field employee inquiries with relevant caller data. With 3CLogic’s fully integrated computer telephony integration (CTI), agents can seamlessly work in either ServiceNow Classic or the ServiceNow Agent Workspace to manage interactions. This consolidated experience improves productivity and allows agents to focus on high-priority issues and employee satisfaction over routine issues like pay discrepancies.

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3CLogic ServiceNow HR IVR

Build Intelligent Voice Workflows

With 3CLogic’s intuitive drag-and-drop IVR Conversation Designer, managers can easily design intelligent employee workflows directly within ServiceNow HR Service Delivery in order to automate common scenarios and reduce the amount of time and resources spent delivering HR services. Using rich data from ServiceNow, 3CLogic gives insight into the employee journey to offer your entire workforce – personnel and HR agents – an efficient and delightful experience.

Boost Employee Satisfaction With Voice-Based Self-Service Features

Leverage voice-enabled self-service to encourage employees to independently resolve common HR issues, like updating personal information, without tying up the phone line. When HR representatives are freed from handling everyday requests, they can give complex cases more attention and care.

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Keep The Conversation Going With Omnichannel Solutions

It’s never been easier to seamlessly manage all employee requests in one place. 3CLogic’s Call Presence feature complements ServiceNow’s digital workflows, such as email and chat, to offer agents an omnichannel experience. Click-to-call and click-to-SMS capabilities also allow agents to fully leverage the rich customer data stored in your ServiceNow instance to easily contact and communicate with employees.

Enhance the Employee Experience with Integrated Two-Way SMS

Resolve employees issues and requests quickly with the convenience of two-way SMS for ServiceNow. Create intelligent SMS routing rules leveraging ServiceNow's Advanced Work Assignment (AWA) engine or enjoy the benefits of integrated SMS reports to track all your employee interactions from one consolidated workspace.

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Understand The Employee Experience With Analytics, Dashboards, And Real-time Reporting

Gain valuable insight into the employee experience with comprehensive reporting and analytics within ServiceNow HR Service Delivery. Advanced speech transcription and machine learning inform tone and sentiment scoring of interactions so managers can proactively address employee concerns before escalation. The IVR Analytics feature also enables managers to pinpoint IVR bottlenecks and deflection points in order to continuously improve employee workflows. 

 

 

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Dial up your digital transformation

Global 2000 enterprises across healthcare, retail, education, manufacturing, finance, hospitality, and transportation industries are already using 3CLogic to extend their ServiceNow investment and accelerate their digital transformation.

Discover why our clients love 3CLogic and ServiceNow HR Service Delivery

“We've replaced our legacy system with 3CLogic about 6 months ago, so we could integrate with ServiceNow and easily pull metrics based on call volume and types of issues. This is a great product that is easy to use as an agent or administer. With it being cloud-based, I can easily add agents to start taking calls from anywhere... We are pleased with our decision to implement 3CLogic.”
— TopBuild Support Services, Inc

Why Choose 3CLogic To Complement Your ServiceNow HR Investment?

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As a Premier ServiceNow Partner, 3CLogic is the leading ServiceNow cloud contact center solution. We work closely with ServiceNow product teams on future releases to ensure easy migration between versions and actively collaborate with industry professionals to continuously improve our offerings. With deployments on five continents and across all industries, 3CLogic is consistently ranked among the most popular Apps on the ServiceNow Store.

 

Don’t let your customers get hung up on a bad experience.

Schedule a Demo with 3CLogic.

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