Humanize the HR helpdesk with unified, AI-powered capabilities, delivered directly to your ServiceNow HRSD instance for optimized productivity, simplified administration, and rich analytical insights.
Voice-enable the ServiceNow workspace
It’s never been easier to seamlessly manage all employee requests in one place. 3CLogic’s Call Presence feature complements ServiceNow’s digital workflows, such as email and chat, to offer agents a convenient omnichannel experience. From embedded click-to-call to automated HR Service Request screen-pops, fully leverage ServiceNow data and workflows to streamline services to employees without the added hassle and time-consuming need to navigate between different systems.
Smart routing for better employee experiences
Easily design intelligent employee voice workflows directly from within the ServiceNow HR Service Delivery (HRSD) platform to self-serve common requests while allowing agents to focus on higher-priority or complex issues. Leveraging rich data from ServiceNow, reduce the time and resources spent delivering HR services with 3CLogic’s intuitive drag-and-drop and integrated Interactive Voice Response (IVR) powered by Natural Language Processing (NLU) and AI. Best of all – no need to rely on IT or third-party resources to make changes.
AI-powered automation to enhance agent productivity
Enjoy proactive customer service with automated call recordings, real-time transcriptions, and GenAI-powered call summarization — instantly available within the ServiceNow platform for comprehensive and complete call history and record keeping. Eliminate manual work for agents, streamline reporting, and speed up your customer service.
Improve call deflection with intelligent self-service
Keep your employees motivated with fast and accurate service, quickly resolving issues at scale, leveraging ServiceNow integrated intelligent self-service from 3CLogic. Developed using Conversational AI, Natural Language Processing (NLP), and ServiceNow stored data, inquiries can be answered in a human-like, personalized manner by virtual agents. This gives your HR agents time back to focus on more complex issues — all while improving call deflection, lowering operational costs, and decreasing the need for FTEs.
Enhance the employee experience with integrated SMS
Easily and conveniently resolve employee issues and requests with one-way and two-way SMS engagements for ServiceNow. Create intelligent SMS routing rules leveraging ServiceNow's Advanced Work Assignment (AWA) engine or enjoy the benefits of integrated SMS reports to track all your employee interactions from one consolidated workspace.
Enjoy a single reporting view of your HR service operations
Analyzing performance and keeping track of metrics and KPIs should be easy. That’s why 3CLogic’s contact center data are embedded within the ServiceNow HRSD workspace, providing a unified view of engagement insights through existing wallboards and dashboards. Improve productivity based on a full-picture view of phone logs, performance, and KPIs.
Keep the pulse of your employees with AI sentiment insights
Gain deep insights into every engagement — every time — with 3CLogic’s AI-powered speech analytics solution. Realize success with ServiceNow integrated insights for sentiment scoring, tone of voice, keyword usage, best practice adherence, trends, and triggers, and proactively address employees with issues and requests before they escalate.
Why choose 3CLogic for your ServiceNow instance?
3CLogic is a globally recognized ServiceNow-certified Build and Platform Technology Partner with deployments across five continents and a diverse set of industries. Our certified developers and system admins work closely with ServiceNow product teams, and actively collaborate with industry professionals, to ensure easy migration between versions and continuous improvements.
- ServiceNow-Certified Technology Partner
- #1 ServiceNow Store-reviewed Solution
- Award-winning ServiceNow-centric Platform
- First and ONLY ServiceNow Advanced Platform Partner for CCaaS
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