Cloud Contact Center integration for ServiceNow HR Service Delivery
Employees are customers too. If customer service can make or break a business, same goes for employees. It’s time to value your own people as much as you do your customers.
Humanizing Human Resources.
Expand Capacity to Work
Efficiently address cases in the ServiceNow platform with 3CLogic’s fully integrated computer telephony integration (CTI) and softphone using ServiceNow OpenFrame and SSO.
Simplify Employee Outreach
Design, build, and modify the ideal employee experience with 3CLogic’s ServiceNow-embedded drag-and-drop IVR solution and designer. Easily configure simple or complex customer journeys, self-service workflows, or customized actions to create optimized outcomes.
Plot Your Ideal Employee Journey
Design, build, and modify the ideal employee experience with 3CLogic’s ServiceNow-embedded drag-and-drop IVR solution and designer. Easily configure simple or complex customer journeys, self-service workflows, or customized actions to create optimized outcomes.
More Than Digital Channels — Omnichannel
Avoid channel conflict, with 3CLogic’s unique presence integration with ServiceNow’s digital workflows (email and chat) to deliver a truly omnichannel solution (voice and SMS) that allows for any HR Service Center to manage all requests seamlessly - in relation to each other - from one unified platform.
Consolidate Insights
Enjoyreporting, live dashboards & wallboards from one, centralized location within the ServiceNow interface for a complete view of both real-time and historical data and trends.
Create HR Super Agents
Enhance your HR service team’s ability to offer personalized experienceswith automated ServiceNow Service Request screen-pops, client identity pre-verification features, and real-time IVR journey details.
Know How Your Employees Feel
Proactively initiate ServiceNow supervisor alerts and tasks based on near real-time sentiment monitoring and scoring of engagements with advanced speech transcription, keyword spotting, and machine learning.
Automate Manual Tasks
Eliminate repetitive and manual tasks with automated postings of representative activities, notes, call recordings, call transcriptions, result codes, and survey results to the appropriate ServiceNow Service Request, contact record, or interaction.
Make It Happen From One Unified Platform
Benefit from a fully integrated and unified administrative portal for your ServiceNow HR Service Delivery platform to manage agent assignments, queues, IVR configurations, result codes, designated phone numbers, reporting & analytics, and more.
See what's possible
Schedule a live demo of the 3CLogic cloud communication platform.
