IT plays a central role in keeping the wheels turning in every enterprise. Empower your team with the capabilities of 3CLogic's full feature communication platform.
Allow your frontline support team to handle live inquiries fast from the ServiceNow Agent Workspace with 3CLogic’s fully integrated computer telephony integration (CTI) and softphone using ServiceNow OpenFrame and SSO.
Easily configure simple or complex IVR journeys, self-service workflows, or customized actions leveraging IF/THEN functions and ServiceNow data-dips with a simple drag-and-drop IVR designer.
Extend one-click-to-call or click-to-SMS capabilities from Incidents or Contact records while fully leveraging the rich customer and interactions data stored in your ServiceNow ITSM solution for optimized client relations.
Avoid channel conflict, with 3CLogic’s unique presence integration with ServiceNow’s digital workflows (email and chat) to deliver a truly omnichannel solution (voice and SMS) that allows for any enterprise to manage all customer inquiries seamlessly - in relation to each other - from one unified platform.
Remove the need for daily manual tasks with automated agent activities, notes, call recordings, call transcriptions, result codes, and survey results postings to the appropriate ServiceNow incident, contact record, or interaction.
Enhance your support team’s ability to offer personalized experiences with automated ServiceNow Incident screen-pops, client identity pre-verification features, and real-time IVR journey details.
Enjoy consolidated reporting and live dashboards & wallboards within the ServiceNow interface for a complete view of both real-time and historical data and trends.