SMS for CRM and Service Management Platforms

An easy engagement channel that does a lot.

Drive a more connected customer experience with integrated SMS for easy alerts & notifications, and one-click outreaches from your primary system of record or CRM.  It’s just one more way 3CLogic makes it easy to engage.

Integrated Alerts and Notifications icon

Enable Integrated Alerts and Notifications

Trigger automated SMS alerts and notifications based on call disposition codes, CRM record statuses, or pre-defined business workflows directly from your primary system of record.
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Create Automated Client Surveys

Send SMS-based surveys following each client exchange or with CRM business rules and triggers to quickly assess and track the quality of your customer service.
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Generate One-Click Messages

Allow agents to use templated SMS responses or send customized messages directly from your CRM or Service Management platform for easy updates and outreaches.
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Automatically Track Agent Activities

Document and store each SMS outreach in your CRM or Service Management solution for future reference, training, or reporting purposes.
Smartphone with screenshot of 3CLogic's SMS notifications

See what's possible

Schedule a live demo of the 3CLogic cloud communication platform.