CAPABILITIES | SMS ENGAGEMENT

Convenient interactions made easy with SMS

Drive a more connected customer experience with SMS engagements, seamlessly integrated with the CRM or Service Management Platforms you already use.

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3CLogic Cloud Contact Center Solutions Capabilities

Key benefits

Enable convenient experiences and boost response rates by leveraging SMS, the always-on channel. With 3CLogic, seamlessly integrate SMS alerts, one-click outreach, and personalized 2-way exchanges into any customer or employee engagement strategy.

Effortlessly reach customers at scale or on an individual basis, all while integrating seamlessly with your existing CRM or service management platform for a unified agent workspace and consolidated administrative view of each interaction.

Click-to-text
SMS surveys & feedback
SMS notifications & reminders
Two-way SMS

Click-to-Text

Engage with customers through Click-to-Text

With 3CLogic’s Click-to-Text/SMS capabilities, reaching customers on-demand with important updates is both easy and convenient. Allow agents to use templated SMS responses or send customized messages directly from your CRM or Service Management platform while automatically logging each outreach for reporting and compliance needs.

SMS surveys & feedback

Benefit from faster CX and EX insights with SMS surveys

Increase customer response rates and gain immediate visibility into how well your team is performing with automated SMS surveys sent after each engagement or based on configurable business rules or triggers you create.

Happy beautiful young woman using cellphone at creative office

SMS notifications & reminders

Leverage automated SMS for everyday notifications

Ensure effortless experiences at scale while reducing call volumes and manual agent work with automated SMS alerts. Quickly inform customers or employees of important updates such as service outages, appointment reminders, changes in the status of a support ticket, or area-specific news based on real-time changes to data and workflows in your CRM or service management platform.

Two-way SMS

Simple engagements with two-way SMS for ServiceNow

Engage with customers through convenient and fast two-way SMS, available when integrating 3CLogic’s SMS capabilities with ServiceNow, for personalized and efficient experiences. Leveraging ServiceNow’s Advanced Work Assignment (AWA), easily route incoming SMS requests to the most qualified agent with automated screen-pops and relevant customer details to ensure the most efficient level of service.

Businessman reading an sms on his mobile phone as he sits at his desk, close up view of his hands

Integrations

Integrated with the platforms you already use.

Simplify the way you work and engage with a native contact center solution, designed to complement your existing CRM or service management system.

ServiceNow

Empowering your global IT, customer, and employee service teams.

SAP

Advancing your sales and service cloud.

Microsoft Dynamics

Streamlining your business processes.

Salesforce

Improving your operational efficiency.

Want to learn more? Talk to a reap

Still curious? Read our top FAQs.

Why should SMS be a part of any CX and EX strategy?

SMS is a convenient alternative to voice interactions and can, for some customers, serve them better. On average, 57% of people spend 5-6 hours a day on their phones. As a result, integrating SMS capabilities into any customer service software allows for easy and seamless interactions, through a channel customers and employees already use every day.

Can SMS capabilities be integrated with a CRM or system of record, and what are the benefits?

SMS capabilities can seamlessly be integrated with a CRM or service management platform for one-way and two-way messaging, leading to seamless customer service where all engagement channels are accessible through the same platform. This increases contact center productivity and efficiency, resulting in lower operational costs and increased revenue.

Loved by business and individuals across the globe.

I cannot speak highly enough about the improvement we have had in our IT Service Desk. This product is great, but what I love more than the product is the team at 3CLogic. They are simply incredible!

Nicholas Lewis

Noth Mississippi Medical Center

One of our company's core values is "Customer First" and the 3CLogic definitely helps us improve the customer experience.

Lynn Spry

InEight

Expert, responsive, flexible...I've felt like our organization has had a true partnership with the entire 3C team. I'd give them six stars if the option were available.

Richard Price

ChannelAdvisory Corporation

Get in touch

Experience the modern cloud contact center platform for every industry. Are you ready to find out more?

Support inquiries

support@3clogic.com

Service desk

800-350-8656