A powerful gateway to customer service excellence for your enterprise.
Empower your agents with the tools to serve customers effectively and efficiently while providing supervisors a single window into performance to ensure goals are achieved.
Simplify the Agent Experience
Access Customer Data Instantly:Automatically populate agent screens with all relevant client details the moment an interaction begins to improve first call resolutions.
Automate Administrative Tasks:Eliminate manual work for agents to increase productivity and decrease wrap-up time. Quickly add notes, capture engagement activity and schedule follow-on tasks to set your agent up for continued success.
Discover a New Freedom
Enable Remote Agents: Cut the cord and enable agents to work from anywhere, including a home office or mobile phone, to ensure your team stays connected and online at all times for full-time customer service.
Minimize Distractions: With all call controls and activity managed from a single-window interface, free your agents from multiple screens and systems so they can focus their attention where it should be –the customer.
Consistency Made Simple with Scripting
Customize for the Personal Touch: Build any script to fit your needs, empowering supervisors to fully modify codes and sync scripts with any database management system (CRM, WFM, or Ticketing system) to create personalized, data-driven interactions.
Dynamic for Ultimate Flexibility:Create, edit, and update dynamic scripts in real-time, keeping agents aware of any changes to company goals, initiatives and needs without impacting the daily workflow.
Integrate for Success
Expand the Value of Your Data: Connect your CRM swiftly and easily with 3CLogic's communication platform, creating a single interface to access client data and manage all communications to improve sales and drive customer loyalty.
Optimize your Workforce: Merge 3CLogic and your Workforce Management solution to easily access historical interactions, understand contact center trends and efficiently coach agents to enhance your business’s overall performance.
Drive Superior Quality Management
Silently Monitor and Assist Agents:Enable supervisors to listen in on any call in real-time and whisper additional assistance to ensure every interaction is in-line with company goals.
Appropriately Hand-Off Calls for Optimal Service:Transferring calls to the correct agent that can best meet the caller’s needs is pivotal to a superior customer experience. Select from warm or cold transfer to increase efficiency and accuracy, as well as reduce the time to resolve the caller’s issue.