View real-time contact center data quickly and turn it into actionable intelligence to share with your team and boost performance.
Go beyond silent monitoring and get a comprehensive view of agents, projects and queues to more effectively manage your team in real time. Filter into key information to optimize time, sales dollar and improve the overall team performance.
3CLogic’s powerful reporting framework allows you to filter and drill-down into the contact center metrics that matter the most. Set reporting start and end dates to help focus on the most relevant information fueling your business.