Lower operational costs with virtual agents
Reduce operating expenses and serve more customers in less time while enabling catered experiences with voice self-service powered by Conversational AI. Leveraging Natural Language Understanding (NLU) to quickly decipher a caller's needs, enable human-like interactions powered by synthetic voice technology to easily address common inquiries such as password reset requests or latest support ticket status.
Drive better experiences leveraging both AI and human intelligence
Not everything can or should be self-serviced. With AI, transform prompt-based voice workflows into natural-sounding conversational experiences to quickly identify and route complex or sensitive issues to the most qualified live agent.
Make it easy to talk to anyone with 30+ supported languages
Don’t let language barriers stand in the way of performance. With native speech-to-text and text-to-speech technology available in over 30 languages, 3CLogic helps ensure personalized customer engagements for everyone. With a diverse library of avatars available for each language, interactions can easily be customized to meet customer preferences and improve satisfaction levels.
Leverage the added benefits of SMS
With 3CLogic’s Conversational AI capability, SMS messages can be automatically triggered during self-service sessions based on a customer’s needs, sending convenient texts to everyday requests such as newly created support tickets, access to relevant knowledge articles, or password reset links.
Integrated with the platforms you already use.
Simplify the way you work and engage with a native contact center solution, designed to complement your existing CRM or service management system.
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