3CLogic Cisco Connector for CRM

You have to start somewhere – connector is the first step.

Maintain the investment in your existing on-premise Cisco UC system and IVR flows while taking the first step towards integrating with your CRM or service management platform with 3CLogic’s CTI connector.  Allow agents to achieve new levels of efficiency and productivity while automating activity postings to drive better visibility into daily agent activities.

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Enhance Existing Systems and Workflows

Bridge the gap between your current Cisco telephony infrastructure (ie: call flows, IVRs, and queues, etc.) and CRM (ie: SAP, MS Dynamics CRM, Salesforce, etc.) or service management (ie: ServiceNow, etc.) platform without impacting what already exists.

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Increase Productivity

Automate manual tasks and simplify customer engagements with these one-click tools and features:

  • Click-to-Call
  • Automated Call Logging into your CRM
  • Screenpop
  • Automated workflows
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Consolidate the Agent Workspace

Eliminate toggling between screens and systems with a unified agent desktop experience and CTI to deliver faster, amazing customer service from the office or at home.
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Measure Performance

Access reporting to monitor effectiveness and ensure you’re meeting business goals. Enjoy out-of-the-box reports and metrics including Agent Handled Calls, Agent Status Information, and Session History.
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Pave Your Way to the Cloud

Take your first step towards enabling cloud feature functionality while laying the foundation to transition to 3CLogic’s complete cloud hosted Contact Center solution in line with any long-term cloud migration strategy.
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Why do clients love 3CLogic?

“Even the first time I used it, I did not have a hard time navigating because it's a user-friendly tool.”
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See what's possible

Schedule a live demo of the 3CLogic cloud communication platform.