Solution | By Need | Contact Center

Purpose-built technology for any contact center — including yours

Leverage a next-generation contact center solution to make your team more productive, lower operational costs, and deliver better customer interactions.

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Customer Case Story

Companies around the world trust our solutions

A solution designed by experts for experts. Read what they have to say about it.

Solugenix

IT Services & Consulting

As the first company to specialize in software development and services, Solugenix has established a reputation for providing exceptional IT services to leading corporations across the globe. Over the course of more than half a century, the organization has established a customer-centric mindset that supports strategic growth and drives innovation.

“ The advanced reporting and analytics capabilities of 3CLogic for ServiceNow have made an incredible impact. ”

The Challenge:

A significant amount of manual work and limited reporting capabilities held back the service desk.

The Solution:

Enhance existing ServiceNow investment with voice self-service, smart routing, and automated processes.

Personalized Experiences

Create intelligent CX and EX outcomes

Any contact center serves as the frontline for every interaction — internal or external. With 3CLogic’s solutions, your organization can improve customer and employee experience by:

Saving time and costs with automated tasks and issue handling through Conversational AI and self-service.
Improve call-to-resolution with intelligent routing that quickly connects customers with the appropriate agent for their specific needs — including VIP routing for your most important customers.
Increase response rates and engagement with convenient communications through 2-way and 1-way SMS, enabling personalized outreaches and automated mass notifications.

Operational Efficiency

Accelerate service efficiency without the added costs

Contact center teams are limited on time, often crunching minutes to meet expectations. Effectively eliminate mundane and time-consuming tasks with 3CLogic’s AI-powered auto-call recording, real-time transcriptions, and GenAI auto-call summarization — giving agents time to solve more issues, and supervisors time to refine workflows, without the extra work. With a low-code, no-code interaction manager, supervisors can seamlessly improve workflows and processes without expensive IT assistance.

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Artificial Intelligence

Boost contact center productivity with AI

Organizations store incredible amounts of customer engagement information. With AI-powered capabilities from 3CLogic, it becomes easy to gain in-depth insights for 100% of interactions.

Drive a high-performing contact center with automated QA processes for insights into sentiment scoring, agent best practice adherence, and keyword usage.
Let AI do the heavy lifting for agent coaching by enabling pre-populated performance forms for personalized training opportunities, leaving minimal manual work for supervisors.
With insights into 100% of engagements, supervisors can optimize workflows for SMS, self-service, and routing — creating better service before a conversation even starts .

Product Capabilities

Out-of-the-box capabilities

Reliable, secure, and powerful. Configured to your needs.

Agent Optimization (CTI)

Seamlessly manage voice and SMS interactions in your CRM.

AI and Automation

Streamline workflows, advance your analytics, supercharge the self-service center, and deliver intelligent coaching.

Outbound Dialers

Improve connection rates, agent talk-time, and general agent efficiency with Power, Predictive, Preview, and Progressive dialers.

SMS Engagement

Drive effective customer interactions with easy alerts & notifications, and one-click outreaches.

Intelligent Interactions (IVR)

Gain full control over the customer journey with automated insights and intelligent routing options.

Conversational AI

Reduce labor costs with human-like, personalized interactions and automated task management for repeatable inquiries.

Speech Analytics and Coaching

Automatically translate every customer conversation into actionable insights.

Secure Payment Processing

Provide seamless and secure payment experiences through voice and digital channels.

Reporting and Dashboards

Leverage comprehensive data sets for deep insights and strategic decision-making.

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Platform Integrations

Integrated with the platforms you already have

3CLogic’s AI and contact center solutions are purpose-built to integrate with the systems you already use, driving unified and enhanced customer experiences.