Call Center Software by 3CLogic

With 3CLogic’s next-generation cloud contact center solution powering your business, benefit from a number of advanced tools and features:

Call Center Software by 3CLogic
  • Multichannel Communications
  • Call Routing Tools
  • Dynamic Scripting Engine
  • Real-Time Reporting Tools
  • Quality Management Features
  • Click-to-call
  • Auto-Dialers
  • Third-Party Integrations

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Molded to meet your Needs

At 3CLogic, we believe the business should drive the solution rather than be subject to it. Which is why we integrate with the leading providers of CRM, customer service management, WFO, WFM, and custom solutions—so you can focus on what matters – your business.


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#1 Service and Support

#1 System Flexibility

#1 Professional Services

#1 Outbound Features

- DMG Consulting


Unparalleled Reliability and Scalability

3CLogic recently put its cloud contact center solution to the test with third-party benchmarking firm, The Tolly Group, and the results speak for themselves.

  • Easily scales to handle 1,000-plus concurrently active agents on a single instance
  • No single point of failure, allowing for enhanced business continuity
  • Fault-tolerant VoIP system using 3CLogic’s unique V-TAG architecture to limit infrastructure load and service disruption

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Security and Compliance

Your contact center is only as secure as the solutions that are powering it. Which is why we offer a number of tools and thin-text to ensure your business is up-to-speed with the latest standards and regulations.

HIPPA

With 3CLogic’s V-TAG technology, choose which information is stored locally and which information is stored in the cloud, facilitating compliance with HIPPA regulations.

PCI

With the ability to mask sensitive payment information on calls, transfer customers to an IVR to payment input, locally store call recordings, or encrypt all call recordings, remain PCI compliant with ease.

TCPA

Using 3CLogic’s TCPA dialer-mode, prohibit your agents from dialing any leads who have not given express prior consent to be called, facilitating TCPA compliance.

Watch 3CLogic’s recent webinar

3 Steps to Successfully Navigating TCPA Compliance in 2015

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