SOLUTION | BY NEED | CUSTOMER EXPERIENCE (CX)

Deliver the ultimate customer experience (CX)

Every decision your organization makes, whether it is client-facing or not, should take into account the customer and their experience.

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Customer Case Story

Companies around the world trust our solutions

A solution designed by experts for experts. Read what they have to say about it.

Second Harvest Heartland

Nonprofit

Second Harvest Heartland is one of the biggest and most effective hunger relief organizations in the United States. It has helped provide 113 million meals, rescued 20,000 tons of surplus food from grocers and restaurants, and partnered with 70 farms to source fresh produce. Using its extensive warehousing and distribution capacity, it has supplied 61,000 tons of food to its network of 1,000 local programs.

“ It’s exciting to have so much data and insight available in ServiceNow, enabling us to identify what our communities really need most, and to fine tune our services. ”

The Challenge:

To meet increasing demand for citizen support while keeping costs low with limited budgets.

The Solution:

AI and automation integrations to automate routine tasks, programs, and data capturing and improve efficiency.

Personalized Experiences

Maximize productivity, not workloads

When agents are spending too much time on password resets and case updates, complex issue resolution falls short. With 3CLogic, organizations can improve contact center productivity while decreasing manual tasks and operational costs.

Create human-like interactions and answer common requests in a personalized way with Conversational AI and self-service
Improve call-to-resolution times by intelligently routing customers through self-service, or to a live agent, based on call history, needs, VIP status, real-time triggers, and more
Conveniently communicate with automated SMS notifications at scale, or send out personalized SMS for quick and easy service — supporting both 1-way and 2-way interactions.

Operational Efficiency

Supercharge your customer service initiatives

Boost operational efficiency and effortlessly improve customer service by leveraging automated call transcriptions and GenAI auto-call summarization for consistent and automated engagement insights. When mundane and time-consuming tasks are eliminated, service teams can focus on more important tasks — such as helping the next customer, optimizing workflows, or improving agent training opportunities — driving improved customer experiences.

AI Insights

Harness the power of artificial intelligence

Every interaction is an opportunity to learn more about customer needs, and agent performance, to eventually exceed expectations. AI-powered insights from 3CLogic provide an invaluable opportunity to learn more.

Learn how your customers feel, and how your agents respond with automatic insights for 100% of engagements — making it easy to improve customer and employee experiences
Predict and prevent unwanted outcomes based on AI-identified changes in agent or customer behavior, sentiment, or KPIs to quickly resolve issues and optimize outcomes
Refine workflows for improved service outcomes with streamlined insights into customer engagements and records through the CRM or CXM platform already used

Product Capabilities

Out-of-the-box capabilities

Reliable, secure, and powerful. Configured to your needs.

Agent Optimization (CTI)

Seamlessly manage voice and SMS interactions in your CRM.

AI and Automation

Streamline workflows, advance your analytics, supercharge the self-service center, and deliver intelligent coaching.

Outbound Dialers

Improve connection rates, agent talk-time, and general agent efficiency with Power, Predictive, Preview, and Progressive dialers.

SMS Engagement

Drive effective customer interactions with easy alerts & notifications, and one-click outreaches.

Intelligent Interactions (IVR)

Gain full control over the customer journey with automated insights and intelligent routing options.

Conversational AI

Reduce labor costs with human-like, personalized interactions and automated task management for repeatable inquiries.

Speech Analytics and Coaching

Automatically translate every customer conversation into actionable insights.

Secure Payment Processing

Provide seamless and secure payment experiences through voice and digital channels.

Reporting and Dashboards

Leverage comprehensive data sets for deep insights and strategic decision-making.

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Platform Integrations

Integrated with the platforms you already have

3CLogic’s AI and contact center solutions are purpose-built to integrate with the systems you already use, driving unified and enhanced customer experiences.