Give your agents the ability to work from a single pane of glass by integrating 3CLogic with your CRM platform. Resulting in improved productivity and better customer satisfaction scores (CSAT).
Deflect routine inquiries and simple tasks using the right dose of self-service and AI. Turn your agents into “super-agents” by giving them the ability to solve customer issues on the first call by putting the relevant information at their fingertips.
Find Out How
How did a phone conversation really go between an agent and a customer? Reliance on agent’s notes (assuming they entered any) might not provide a complete and accurate view. 3CLogic gives you the ability to transcribe calls, apply speech analytics and produce actionable data.
Continuous improvement of your customer experience requires accurate measurement of your team’s CX performance. 3CLogic gives you the most advanced reporting capabilities, making it possible to evaluate every aspect of your customer journey and adjust accordingly.
A poorly conceived IVR can ruin a customer’s journey, leaving them frustrated and destroying enormous amounts of goodwill. 3CLogic's IVR Analytics provides you forensic capabilities and insights into your IVR flows, uncovering bottlenecks, inefficiencies and hang-ups.
Self-service, chat and chatbots can go only so far. Transitioning seamlessly to the best live agent, and populating the agent’s screen with all the relevant customer’s information will turn a potentially disastrous customer interaction into a positive outcome.