Add the human touch to your HR Help Desk by addressing employee issues and inquiries intelligently and efficiently.
With global duties ranging from benefits, payroll, safety and wellness to training, performance management and many more, Human Resources is one of the most complex and busiest areas of business operations.
Don’t let employee satisfaction get lost in the shuffle. Deliver fulfilling work experiences while saving reps time and creating efficient experiences for everyone.
Human Resources representatives would rather be solving employee problems and fixing issues than juggling multiple systems. Give them a single pane of glass to manage calls and employee data by integrating 3CLogic with your service management platform.
Automate routine inquiries and simple tasks using the right dose of self-service and AI. Turn your HR agents into “super-agents” by giving them the ability to solve issues on the first call by putting relevant information at their fingertips.
The role of the Human Resources department is essential to fostering a positive work environment while enforcing regulatory compliance. Using Speech-to-text and AI, analyze conversations for tone and sentiment, and flag specific words to identify problematic situations and take appropriate action before they become critical.
3CLogic gives you the most advanced reporting capabilities, making it possible to evaluate every aspect of your HR Support department’s performance and adjust accordingly.
Although 3CLogic is an AWS-hosted solution we understand every business has unique requirements when it comes to migrating to the cloud. That’s why we offer a variety of deployment options, from Total Cloud to Hybrid, or even a simple connector between your CRM and a legacy on-premise telephony infrastructure.
Most employees like to self-service routine inquiries. But when the issue is complex or critical they need the ability to speak with a live HR representative. Make each request a positive and efficient interaction by serving up the right representative, at the right moment with the right information.