CONTACT CENTER 
& BPOS

Power your contact center with a solution that works just as hard as you do.

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Transform into a Multichannel Contact Center

  • Multiple Channels, One Contact Center: Equip your team to service clients through voice, email, chat, and social media—from a single platform.
  • Enable Self-Service: Service Enable customers to self-service their own needs using intelligent interactive voice response (IVR) capabilities.

Intelligently Route Customer Inquiries

  • Build Customizable IVR Menus: Easily design robust IVR menus with a simple click, drag-and-drop, custom prompts, and predetermined agent skill groups.
  • Efficiently Manage High Call Volume: Update customers on their wait-time or position in queue, and offer “call-back” options.
  • Automatically Distribute Calls: Immediately direct each customer to the most qualified individual based on pre-set agent skills, priorities, and needs.

Integrate the Agent Desktop

  • Third-Party Integrations: Drastically enhance agent efficiencies by integrating your CRM, Customer Service management, or homegrown solution with 3CLogic’s cloud contact center software.
  • Screen-Pop Client Records: Automatically populate agent screens with all relevant client records and previous interactions for every inbound or outbound call.
  • Click-to-call: Turn every phone number stored in your database management solution into a convenient click-to-call button.
  • Sync Call Information: Automatically post all call details, notes, and recordings to each customer’s CRM or database management record.

Accelerate Outbound Efforts

  • Local Presence Dialing: Automatically reach leads and prospects from their own local area code, drastically enhancing contact rates.
  • Automate Outbound Dialing Efforts: Benefit from a large variety of automated outbound dialers, including predictive, progressive, preview, and power, in addition to TCPA dialing modes.
  • Enhance Lead-to-Call: Quickly and efficiently respond to leads and prospects from any source while they are hot, and enhance the likelihood of a successful close.

Quality Assurance Made Simple

  • Dynamic Scripting Engine: Easily build custom scripts and mandate the collection of certain fields to guide agents through any scenario.
  • Supervisory Dashboard: Monitor all agent activities, including who is logged in, on a call, wrapping up a call, and more, from a single dashboard.
  • Silent Monitor and Assist: Virtually monitor all interactions, whisper suggestions, or barge-in to customer interactions when more assistance is required.
  • Record and Document all Communications: Automatically record and track call details for quality and training purposes.

Gain Actionable Business Intelligence

Robust Reporting Engine: Quickly build custom reports with a simple click, drag, and drop, highlighting the KPIs and metrics most important to your contact center, and program them to be sent automatically to key management staff.
3CLogic Reporting

Knowledge is Power — check-out our resources!

Take a look at our most popular resources to discover today’s top communication trends and best practices.

See what our customers are saying!

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3CLogic. Inc
9201 Corporate Blvd, Suite 470
Rockville, MD 20850
+ (800) 350 8656
info@3CLogic.com

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