Complete Cloud Contact Center Solution
3CLogic offers a complete multichannel (voice, email, chat) suite of cloud contact center features and functionality including Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Skills-based-Routing, Auto-dialing, Click-to-Call, Local Presence, Dynamic Scripting, Call and Screen-capture Recording, Quality Management Tools, Real-time Dashboards, Reporting & Analytics, and more.
On-Demand Flexibility and Scalability
Leveraging the benefits of AWS, 3CLogic’s Pure Cloud solution offers on-demand services and elasticity allowing for easy systems scaling depending on customer or market-driven needs. In addition, integration with other cloud solutions, including CRMs and Customer Service Management platforms, are made easy via APIs to allow for a completely flexible solution built to mold-to and enhance existing business workflows and processes.
No need for upfront investment in infrastructure or regular system maintenance charges. With a pure cloud contact center solution, pay only for what you use, when you use it. More importantly, 3CLogic’s friendly and intuitive platform is designed for easy management without the need for a technical team or IT staff. Everything in one place delivered to you from the cloud.
Enterprise-grade Reliability and Uptime
Keep the lines of communication open and enjoy enterprise-grade reliability with 3CLogic’s AWS hosted solution and unique distributed architecture. Take comfort in the size, geographic dispersion, and huge network investment of Amazon, while leveraging the benefits of 3CLogic’s edge computing approach to delivering cloud-enabled features and functionality without the typical service disruptions. A true cloud solution, built for cloud from the ground up.