In this webinar, 3CLogic introduces Voice AI agents for ServiceNow designed to transform customer experience and contact center operations. The discussion highlights key challenges faced by support organizations, such as elevated customer expectations, the need for cost reduction, and the difficulty of balancing AI and human intelligence. Voice AI is presented as a solution that offers natural and free-flowing conversations, moving beyond traditional, rigid Interactive Voice Response (IVR) systems by leveraging large language models and generative AI for contextual understanding and dynamic dialogue. The text emphasizes personalization through integration with existing data sources, explaining how voice AI can access and utilize information from ServiceNow knowledge bases and other systems to provide tailored assistance. Finally, the webinar touches upon the reduced maintenance and increased compliance capabilities of Voice AI compared to older systems, showcasing its ability to automate routine inquiries and generate detailed incident reports within ServiceNow.