Integration Benefits

  • Enhance client engagements with intelligent routing.
  • Optimize agent performance and retention with integrated CTI.
  • Leverage your current telephony systems while gaining more operational versatility. 
  • Create a clear migration path to a cloud-enabled contact center experience. 
  • Deliver exceptional customer service.
  • Access deeper insights into what drives client interactions.

Take Advantage of Flexible Deployment Options

No matter where you are on your path toward the cloud, 3CLogic has a solution to meet you where you are.

3CLogic Customer Service and Support

Integrate your existing Avaya telephony and your CRM with an easy-to-implement, cost-efficient CTI adaptor.

  • Do not change your Avaya systems and IVR/ACD flows. Instead, integrate them with your current CRM or Ticketing platform to offer your agents a seamless but intuitive single user interface to drive increased productivity. 

  • Save time and resources with integrated features including click-to-call, screen-pop, automated call logging, and a fully enabled CTI. 

  • Appreciate a consolidated view of all agent activities integrated with your primary system of record to more effectively monitor and analyze what drives your team's successes and challenges. 
  • Take your first step towards a completely cloud-enabled contact center solution while enjoying the immediate benefits of integrating your existing systems. 

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Hybrid Cloud

Leverage the Avaya infrastructure you know while enabling the cloud features and flexibility you need today. 

  • Extend the features of your Avaya system with intelligent Interactive Voice Response (IVR), Skills-based Routing, Self-Service solutions, and more while leveraging the underlying network, voice quality and connectivity you know and trust. 
  • Enhance business processes and workflows with deep integrations into your CRM or Ticketing platform.
  • Unify communications channels, including voice and chat, to efficiently manage customer engagements and gain clear insights into what drives interactions. 

  • Get one step closer to a completely cloud-enabled contact center solution, while enjoying the immediate benefits of integrating your existing systems. 

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