Bridge the gap between your on-premise telephony system and various systems of record (CRM, Ticketing) with 3CLogic's flexible integration options to help merge your communication workflows with your operational ones. Whether you require a simple connector or a complete cloud contact center platform, let 3CLogic take you one step closer to improving the customer experience for your clients while optimizing the productivity of your agents.
Do not change your Avaya systems and IVR/ACD flows. Instead, integrate them with your current CRM or Ticketing platform to offer your agents a seamless but intuitive single user interface to drive increased productivity.
Save time and resources with integrated features including click-to-call, screen-pop, automated call logging, and a fully enabled CTI.
Unify communications channels, including voice and chat, to efficiently manage customer engagements and gain clear insights into what drives interactions.