Integration Benefits

  • Enhance client engagements with intelligent routing.
  • Optimize agent performance and retention with integrated CTI.
  • Leverage your current telephony systems while gaining more operational versatility. 
  • Create a clear migration path to a cloud-enabled contact center experience. 
  • Deliver exceptional customer service.
  • Access deeper insights into what drives client interactions.

Take Advantage of Flexible Deployment Options

No matter where you are on your path toward the cloud, 3CLogic has a solution to meet you where you are.

3CLogic Customer Service and Support

Integrate your existing Cisco telephony and your CRM with an easy-to-implement, cost-efficient CTI adaptor.

  • Do not change your Cisco systems and IVR/ACD flows. Instead, integrate them with your current CRM or Ticketing platform to offer your agents a seamless but intuitive single user interface to drive increased productivity. 

  • Save time and resources with integrated features including click-to-call, screen-pop, automated call logging, and a fully enabled CTI. 

  • Appreciate a consolidated view of all agent activities integrated with your primary system of record to more effectively monitor and analyze what drives your team's successes and challenges. 
  • Take your first step towards a completely cloud-enabled contact center solution while enjoying the immediate benefits of integrating your existing systems. 

Learn more about it

Hybrid Cloud

Leverage the Cisco infrastructure you know while enabling the cloud features and flexibility you need today. 

  • Extend the features of your Cisco system with intelligent Interactive Voice Response (IVR), Skills-based Routing, Self-Service solutions, and more while leveraging the underlying network, voice quality and connectivity you know and trust. 
  • Enhance business processes and workflows with deep integrations into your CRM or Ticketing platform.
  • Unify communications channels, including voice and chat, to efficiently manage customer engagements and gain clear insights into what drives interactions. 

  • Get one step closer to a completely cloud-enabled contact center solution, while enjoying the immediate benefits of integrating your existing systems. 

Learn more about it

There’s a buzz in the air.

Take a look at our most popular resources to discover today’s top communication trends and best practices.