Call Center News
Cloud Services, VoIP to Thrive in 2010: 3CLogic
December 30 , 2009
New call center expected to bring 1,000 jobs to Las Vegas
February 05, 2009
More communication options needed for call center customers
September 29, 2009
Best Call Center Software and Solution
3CLogic offers a complete hosted and premise based Contact Center Solution. Based on innovative VoIP Telephony Application Grid (TAG) technology, 3CLogic simplifies the complexity and lowers the capital and operating expenses of Call Centers. Inbound, Outbound or Blended Contact Centers can be made fully operational in a matter of hours with complete flexibility and in a secure manner. Intuitive web based interface provides seamless integration with existing Customer Relationship Management (CRM) software.
Convergence Customer Collaboration is what 3CLogic stands for. What it represents is the ability for you and your Call Center agents to operate a "work from home Call Center" or run a Call Center operation from anywhere in the world with our state-of-the art telephone application system and top-tier auto attendant and voice message broadcasting systems.
3CLogic’s Call Center products and services fully harness the latest developments in VOIP and Web 2.0 technologies, which are dramatically changing the economics of Call Center companies globally, while expanding the capabilities of Outbound Call Centers, Customer Service operations and ramping up customer satisfaction rates around the world.
Contact Center, Inbound, Outbound, VOIP and Predictive Dialer
We offer the same Call Center analytics, quality monitoring, phone answering system, business phone solutions and agent performance management features that you will find in any multi-million dollar Contact Center system, all integrated and bundled in one solution at a fraction of the cost.
Our Inbound Call Center and Predictive Dialer features, coupled with our hosted Outbound Call Center technologies are helping companies of all sizes and across all industries to increase service quality while reducing operating costs. We understand the critical importance of a comprehensive automated customer care solution. Our customizable IVR system helps your Call Center drive highest levels of customer satisfaction and retain more of your valued customers. And with our hosted model there is no upfront investment in capital.
3CLogic’s advanced customer care solutions and technologies work together to offer our customers the best Call Center solution possible using the most advanced Call Center software and Call Center technology available.
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