Optimize Monet Workforce with Call Center Technology | 3CLogic

There are no bad decisions. Just misinformed ones.

Optimize your workforce with powerful forecasting, collaboration, automation and customer insight capabilities with 3CLogic’s Contact Center platform integration with Monet WFM.

Quality Performance Monitoring

Observe and evaluate agent performance in real-time using KPIs, recordings, dashboards and customizable reports.

Forecasting and Scheduling

Eliminate guessing when it comes to future staffing requirements with agent traffic reports derived directly from your Contact Center. Forecast and schedule the appropriate number of agents, with the necessary skills to ensure complete customer satisfaction.

Real-Time Adherence

Apply quick corrective action to streamline workflow processes with real-time status and statistics of your agent workforce.

Rapid Cloud Deployment

Immediately benefit from WFM insights without large upfront investments and time-consuming on-premise deployments.

Lesson Management

Continuously improve workforce performance with structured training management tools.

Integration Benefits

Forecast your agents in minutes to meet forecasted demands
Proactively adjust agent schedules based on skill requirements
Track agent adherence regularly to maintain SLAs
Easily report and analyze agent activity
Complement back-office insights with business intelligence

Your Business. Your Choice.

Pick Your Cloud Model

You want to offer your customers the best possible service, right?

Let 3CLogic extend its AWS-hosted cloud service benefits to you in a variety of deployment options. Whether it’s a direct or staggered path to the cloud, we have a solution no matter where you are on your journey.