Varying customer needs and agent skill levels can sometimes
make for a bad marriage. But with 3CLogic, automatically route your clients to the
agent most qualified to address their problem or inquiry based on pre-set skills
and customer information, optimizing your workforce and facilitating the efficient
resolution of calls on the first try.
There’s nothing worse than being caught off guard. Give
your contact center the flexibility to seamlessly move agents between inbound and
outbound initiatives as demand, strategy, and call volume dictate.
While every customer is important, certain instances may require the
need to prioritize specific incoming calls due to size, urgency, or status. Easily set
call priorities to ensure your contact center’s most valued calls are always answered