Seamlessly Integrate Voice & SMS Solutions In ServiceNow With 3CLogic

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Say goodbye to siloed experiences and hello to intelligent conversations within ServiceNow

3CLogic is the premier voice- and digital interactions solution that integrates deeply with ServiceNow for ITSM, CSM, HR, and Source-to-Pay.  

As a certified Premier ServiceNow Partner, the 3CLogic Cloud Contact Center solution is the only platform that complements ServiceNow's existing digital workflows, like email and chat, to create an omnichannel experience.

Your agents no longer have to dig around ServiceNow to find relevant customer or employee data. Instead, they’ll work within one intelligent platform to access customer information and provide better service. In addition, you and your team can take control of the customer journey and proactively deflect live calls with voice-enabled self-service features.

3CLogic’s IVR Conversation Designer ServiceNow
3CLogic’s IVR Conversation Designer ServiceNow

As a supervisor, you’ll have access to comprehensive analytics to understand the health of your call center and make informed decisions. Gone are the days of disparate, shallow data and clunky manual workflows that cause more administrative headaches than operational efficiency. 

Best of all? Your customers will feel the difference.

Conversational self-service will empower customers to independently resolve simple issues, while those with more complex concerns will be swiftly routed to the most capable agent. With 3CLogic, you’ll achieve a faster Time to Resolution and improve the customer experience at every touchpoint.

Discover how 3CLogic's voice and SMS solutions enhance your CX and EX workflows for ServiceNow

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ServiceNow Customer Service Management (CSM)

Elevate the customer service experience for both your customers and your agents with 3CLogic’s ServiceNow CSM solution. Our intuitive ServiceNow IVR technology empowers intelligent voice routing, while voice-enabled self-service reduces live call volume, and our comprehensive computer telephony integration (CTI) enhances the speed, quality, and efficiency of every customer interaction.
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ServiceNow IT Service Management (ITSM)

Transform the way your enterprise provides technology services and support with 3CLogic’s ServiceNow ITSM solution. Automated screen pops and fluid workflows will empower your IT department to manage both voice and digital inquiries, all within the Now Platform.
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ServiceNow HR Service Delivery

Boost employee satisfaction and improve workforce relationships with 3CLogic’s ServiceNow HR Service Delivery solution. Leverage self-service employee workflows to offer personalized experiences that won’t increase HR workloads and use real-time sentiment monitoring to swiftly address escalated issues.

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ServiceNow Healthcare and Life Sciences

Optimize the healthcare experience for both patients and providers so that each receive the timely care and attention they need - every time. Simplify how easy it is to interact with your organization with flexible and scalable features including voice self-service, two-way SMS, live and virtual agent interactions, and conversational analytics. 

3CLogic goes beyond the call


Discover our ServiceNow solutions

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See 3CLogic’s ServiceNow integration in action

Global 2000 enterprises across healthcare, retail, education, manufacturing, finance, hospitality, and transportation industries are already using 3CLogic to extend their ServiceNow investment and accelerate their digital transformation.

3CLogic is transforming the customer service experience

“The biggest benefit of deploying 3CLogic with ServiceNow is now I have all my information in one place. In the past, I’d have to run reports on the calls in one system, and reports on the tickets in another system. Now everything is in one big system and I can integrate everything together”

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Why Choose 3CLogic for Your ServiceNow Instance?

As a Premier ServiceNow Partner, 3CLogic is the leading ServiceNow cloud contact center solution.

We work closely with ServiceNow product teams on future releases to ensure easy migration between versions and actively collaborate with industry professionals to continuously improve our offerings.

With deployments on five continents and across all industries, 3CLogic is consistently ranked among the most popular Apps on the ServiceNow Store.

Dial up your digital transformation.

Schedule a live demo of 3CLogic today.