3CLogic is the premier voice-enabling solution that integrates deeply with ServiceNow.
As a certified Premier ServiceNow Partner, the 3CLogic Cloud Contact Center solution is the only platform that complements ServiceNow's existing digital workflows, like email and chat, to create an omnichannel experience.
Your agents no longer have to dig around ServiceNow to find relevant customer or employee data. Instead, they’ll work within one intelligent platform to access customer information and provide better service. In addition, you and your team can take control of the customer journey and proactively deflect live calls with voice-enabled self-service features.
As a supervisor, you’ll have access to comprehensive analytics to understand the health of your call center and make informed decisions. Gone are the days of disparate, shallow data and clunky manual workflows that cause more administrative headaches than operational efficiency.
Best of all? Your customers will feel the difference.
Conversational self-service will empower customers to independently resolve simple issues, while those with more complex concerns will be swiftly routed to the most capable agent. With 3CLogic, you’ll achieve a faster Time to Resolution and improve the customer experience at every touchpoint.
Boost employee satisfaction and improve workforce relationships with 3CLogic’s ServiceNow HR Service Delivery solution. Leverage self-service employee workflows to offer personalized experiences that won’t increase HR workloads and use real-time sentiment monitoring to swiftly address escalated issues.
Optimize the healthcare experience for both patients and providers so that each receive the timely care and attention they need - every time. Simplify how easy it is to interact with your organization with flexible and scalable features including voice self-service, two-way SMS, live and virtual agent interactions, and conversational analytics.
Global 2000 enterprises across healthcare, retail, education, manufacturing, finance, hospitality, and transportation industries are already using 3CLogic to extend their ServiceNow investment and accelerate their digital transformation.
As a Premier ServiceNow Partner, 3CLogic is the leading ServiceNow cloud contact center solution.
We work closely with ServiceNow product teams on future releases to ensure easy migration between versions and actively collaborate with industry professionals to continuously improve our offerings.
With deployments on five continents and across all industries, 3CLogic is consistently ranked among the most popular Apps on the ServiceNow Store.