AI-powered Voice-first engagements for ServiceNow
Harness the power of AI to deliver human-like experiences and empower your contact center to handle more complex interactions faster — all on the Now Platform.
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The traditional model to CX is broken. Together with ServiceNow, we fixed it.
Leveraging ServiceNow's leading digital platform and workflows, 3CLogic delivers dynamic AI Agents, advanced Voice AI, and intelligent live agent experiences.
Designed to streamline operations, eliminate manual tasks, and boost efficiency, 3CLogic empowers organizations to deliver personalized, consistent service—all from a single, unified agent and admin workspace.
The AI-powered Contact Center solution purpose-built for Servicenow
Built on ServiceNow’s leading orchestration platform, 3CLogic delivers dynamic AI Agents, advanced Voice AI, and intelligent live agent experiences.
AI-powered Contact Center
Leverage the power of Voice AI, real-time call transcriptions, and AI-powered sentiment analysis working together with ServiceNow's Now Assist and Agentic AI to drive faster resolutions and catered experiences.
Omnichannel Solution
Complement ServiceNow’s native digital channels (i.e.: virtual agent, live chat, etc.) with powerful voice and SMS flows.
Single Data Model
Eliminate data silos and leverage ServiceNow as the single source of truth. It's just one less platform to secure.
Agent Optimization & CTI
Streamline tasks and create smarter agent experiences to quickly handle and support high-value interactions while reducing manual tasks - all from the ServiceNow agent workspace.
Centralized Reporting
Enjoy contact center KPIs and analytics integrated with ServiceNow to enable consolidated dashboard views and reports.
Quality Management
Enhance service quality with AI-powered QA. Integrated with ServiceNow to monitor calls, surface coaching insights, and ensure consistent agent performance.
May 6-8, 2025 | Las Vegas
Discover how Agentic AI & Voice AI transform CX for ServiceNow
One step away from the biggest event of 2025
Bring intelligent engagements
to every corner of your ServiceNow workflows
Your customers are unique — so why settle for generic workflows? As a ServiceNow-certified Build and Platform Technology Partner, 3CLogic’s AI-powered Contact Center solutions are designed to perfectly complement ServiceNow’s industry-leading offerings.
Maximize your ServiceNow investment
True transformation isn't about replacing one contact center solution with another, it's about creating a unified experience for both your customers and employees.
Solve everyday call inquiries
Boost call deflection with intelligent voice self-service, reducing agent workload and ensuring faster resolution for everyday requests.
Accelerate resolution times
Accelerate resolution times to deliver faster, more satisfying customer and/or employee experiences—reducing frustration, increasing first-call resolution, and building lasting loyalty.
Lower operating expenses
Lower contact center costs by complementing the ServiceNow platform with 3CLogic’s AI-driven capabilities—enhancing existing workflows with smarter automation and real-time insights.
Improve agent performance
Improve agent performance with a unified, AI-powered experience in ServiceNow with GenAI tools including call summaries, next best actions, and real-time guidance to boost efficiency and confidence.
Optimize AI and live agents
Enable enterprise-wide agility by seamlessly managing both virtual and live agents through a unified ServiceNow and 3CLogic platform—empowering teams to rapidly design, test, and deploy AI-driven voice experiences that scale.
Single-platform experience
Gain a unified, single view of your operations, bringing all your data and workflows together in ServiceNow Platform Analytics for better understanding, improved efficiency, and seamless collaboration.
Why choose 3CLogic for your ServiceNow instance?
3CLogic is a globally recognized ServiceNow-certified Build and Platform Technology Partner with deployments across five continents and a diverse set of industries. Our certified developers and system admins work closely with ServiceNow product teams, and actively collaborate with industry professionals, to ensure easy migration between versions and continuous improvements.
- ServiceNow-Certified Technology Partner
- #1 ServiceNow Store-reviewed Solution
- Award-winning ServiceNow-centric Platform
- First and ONLY ServiceNow Advanced Platform Partner for CCaaS
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Built for ServiceNow. Designed for the enterprise.
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In-house expertise
Always-available support for when you need it
With round the clock 24/7 access to live 3CLogic support agents, technical experts, and designated success managers reliable assistance is always just around the corner to address any inquiry - big or small. After all, your success is our success.
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Global Reach
Seamless experiences from anywhere in the world
Leverage the benefits of a globally accessible cloud contact center solution, supporting ServiceNow integrations across five continents and facilitating customer and employee interactions in more than 30 languages. 3CLogic empowers continuous AI-driven and cloud contact capabilities on a worldwide scale, ensuring outstanding experiences from anywhere.
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Single-platform experience
Enable a secure, efficient, and innovative workspace with 3CLogic for ServiceNow
Seamlessly enable a single platform experience for both agent and administrators to drive greater productivity across your entire CX and EX operations. Leverage ServiceNow as the single source of truth to remove unnecessary data siloes and associated security risks while optimizing Voice & SMS workflows and insights.
Adhere to high data security standards
Experience peace of mind knowing your contact center solution is compliant with global regulatory standards, including PCI, ISO, SOC2, GDPR, HIPAA, and HECVAT.
Don’t just take our word for it
3CLogic has been a wonderful addition to our environment. The platform has many great features, excellent integration with ServiceNow and is easily managed using the admin portal.
We've used 3CLogic as our phone systems integration solution with ServiceNow for around 4 years. From initial implementation through our current usage they have been responsive and a great partner to work with.
The service audio quality is crisp and clear, and the integration into ServiceNow was very straightforward and easy. By far one of the best ServiceNow integration partners we have worked with. I would highly recommend reaching out to 3cLogic for your CTI/call center needs.
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