Voice and SMS for ServiceNow Healthcare and Life Sciences Service Management

Enable Rich Patient Care Experiences with 3CLogic and ServiceNow HCLS Service Management

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Personalize the healthcare experience for patients while streamlining operations for healthcare practitioners with 3CLogic’s voice and SMS-enabled solutions

When it comes to healthcare, intelligent and efficient access to the right resources or live individual is just what the doctor ordered, whether you serve providers or end-patients.

With its native integration, the 3CLogic Cloud Contact Center solution extends the ServiceNow platform with rich voice and SMS capabilities designed to deliver exceptional experiences when a simple email or chat just won’t do.  

Discover how advanced and scalable features such as voice self-service, two-way SMS, live and virtual agent interactions, and conversational analytics are transforming the healthcare experience with the 3CLogic solution for ServiceNow Healthcare and Life Sciences Service Management.



Improve the Productivity of Patient Care Teams

Empower your agents to deliver personalized and efficient healthcare services to incoming callers and end-patients from a single ServiceNow Agent Workspace.  With 3CLogic’s fully integrated computer telephony integration (CTI) and native ServiceNow softphone, agents can seamlessly manage patient interactions and cases with intelligent ServiceNow screen-pops to improve overall productivity while delivering a better healthcare experience. 

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Automate Common Patient Workflow Requests

Leverage voice-enabled self-service features integrated with ServiceNow to empower patients to independently resolve common requests, such as the latest status to a case or policy.  Deliver automated health notifications or routine announcements while reserving your healthcare agents for more time-sensitive or urgent issues.


Deliver Real-time Patient Reminders and Notifications

Remind patients of upcoming appointments, prescription refills, or deliver real-time case updates via automated outbound calls or SMS to enable timely patient services.  With ServiceNow HCLS and 3CLogic, streamline daily operations and automate repetitive tasks to optimize your healthcare team while delivering exceptional patient care experiences.

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Create Intelligent Patient Care Call Experiences

With 3CLogic’s intuitive drag-and-drop IVR Conversation Designer, healthcare teams and managers can easily design intelligent and dynamic call workflows, leveraging ServiceNow HCLS data, to direct patients to the most qualified healthcare agent or practitioner.  Agent activities, call recordings, call transcriptions, result codes, and patient survey results are automatically stored in ServiceNow to reduce manual agent workload and for easy future reference.




Gain Valuable Insights into Patient Engagements

Gain valuable insights into patient engagements with comprehensive reporting and analytics integrated with ServiceNow HCLS Management. Monitor your healthcare services team with real-time wallboards and dashboards or quickly gauge the quality of patient engagements with advanced speech analytics and sentiment scoring.  Build your own reports in ServiceNow Performance Analytics with 3CLogic integrated call data and create a consolidated view of all your patient interactions in one convenient place.

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Enable SMS for Convenient Patient Services

Enable the convenience of ServiceNow integrated one-way or two-way SMS messaging with dynamic routing to the most qualified healthcare agent using ServiceNow’s Advanced Agent Assignment (AWA) workflow engine.  It's yet another way to engage with on-the-go patients or healthcare practitioners while leveraging data in ServiceNow to deliver personalized and efficient experiences.

 

 


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Dial up your digital transformation with 3CLogic and ServiceNow


Global 2000 enterprises across healthcare, retail, education, manufacturing, finance, hospitality, and transportation industries are already using 3CLogic to extend their ServiceNow investment and accelerate their digital transformation.

Discover why our clients love 3CLogic and ServiceNow CSM

“Suffolk has been using the ServiceNow application for the IT service desk as a ticketing system. The requirements for the RAM Registration and Financial Center was to use the ServiceNow CSM ticketing system with a solution for IP telephony that can be integrated together. 3CLogic was selected as it had all the features needed for a call center IVR and integration with ServiceNow CSM. The implementation of 3CLogic for the Suffolk University Ram Registration and Financial Center provided a customizable IVR workflow to better service our students and parents. Now students and parents have the option to speak to an agent or request a call back if they do not want to wait in the call queue.”


Why choose 3CLogic for your ServiceNow Instance?

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As a Premier ServiceNow Partner, 3CLogic is the leading ServiceNow cloud contact center solution. We work closely with ServiceNow product teams on future releases to ensure easy migration between versions and actively collaborate with industry professionals to continuously improve our offerings.

With deployments on five continents and across all industries, 3CLogic is consistently ranked among the most popular Apps on the ServiceNow Store.



 

Don’t let your customers get hung up on a bad experience.

Schedule a Demo with 3CLogic.