3CLogic combined with our CRM facilitates the ability to create a relationship that’s going to help monetize the engagement as opposed to just pure cold calling.
CRM and contact center integration enables personalization with common improvements of 2% to 8% incustomer retention.
CRM and Computer Telephony Integration, or CTI, streamlines the agent desktop, improving call times by 5 to 10 seconds per call, including the wrap-up activities.
Contact center and CRM integrations can shave talk time duration by 20 to 30 seconds per call.
CRM combined with skills-based IVR routing can save 60 - 120 seconds faster than having the wrong agent talk to the customer first.
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We are the leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on AWS, the solution provides speech-enabled offerings for leading CRMs to drive digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations.