Manage all customer information and communication preferences (voice, email, text, chat) from a single streamlined platform, removing the hassle and inefficiency of toggling between separate systems and screens.
Syncing Call Information
Automatically post all call information (call recording, notes taken, time and date, result, agent who handled call, etc.) to a customer’s Microsoft record, removing the need for reps to do so manually, and setting them up for successful interactions in the future.
Intelligent Call Routing
Mold your telephony platform to preexisting business workflows, and automatically route customers to the most qualified individual, or enabled them to service their own needs with advanced IVR and Skills-Based routing tools.
Automatically push any new leads created in Microsoft into 3CLogic’s dialing platform, enabling agents to contact prospects immediately, without delay.
Inbound Record Retrieval
Automatically populate agent screens with a customer’s Microsoft record the moment a call is connected, enabling them to deliver fast and informed assistance to clients, without delay.
Add a convenient click-to-call button to every Microsoft customer record, removing the need for reps to search for and manually dial a client’s contact information.
Using 3CLogic’s advanced TCPA-friendly dialing solutions, automatically initiate contact with leads in a designated campaign while populating agent screens with relevant Microsoft records, improving the success of any sales or marketing initiative.
Automatic Lead Nurturing
By simply selecting a disposition highlighting the result of an interaction, automatically place customers in designated campaigns, triggering any necessary steps while nurturing them through the sales funnel with ease.