Operate your call center from a single, consolidated platform for a unified agent and
administrator experience. Simplify your ability to offer high quality customer engagements
and support with 3CLogic’s natively-integrated enterprise solution for ServiceNow.
With 3CLogic’s full contact center feature set delivered in our fully-integrated CTI in ServiceNow,
agents are empowered provide the highest quality customer service and support.
With 3CLogic’s fully integrated agent CTI interface, easily manage agent inbound and outbound calling activity for a complete end-to-end engagement experience.
Convert every phone number in ServiceNow into a convenient option for agents to easily make calls.
Automated Call Logging
Eliminate manual work with automatic logging of all customer engagements directly into ServiceNow. Capture inbound and outbound call recording, screen recording, time/date, outcome, agent details and more.
Build an end-to-end communication workflow and customized customer journey to match your business objectives without ever leaving ServiceNow!
Easily assign existing ServiceNow users to any call center project or queue from a single portal. Add or remove agents as needed to match changes in call volume while managing agent specific details, projects and notifications from a single administrative point.
Control the entire customer experience for your IT Helpdesk (ITSM), Customer Support Team (CSM), or HR department (HR) with a complete call center platform. Manage your Call Fields, IVRs, Queues, Contact Numbers, Disposition Codes, Agents, and custom settings without leaving ServiceNow.
Build with pinpoint precision the ideal customer journey without technical assistance. This powerful tool makes it easy to drive complex, yet meaningful workflows, leveraging configurable Triggers and Matching Rules to determine screenpops, record creation, client routing logic and more.
Quickly create business Result Codes to help define any outcome and help drive automated workflows and processes after each client engagement. Save agents time while removing the opportunity for human error and enhancing data accuracy within ServiceNow.
Access call metrics and KPI's in flexible and consolidated reports and dashboards to help measure and evaluate performance. Build customized reports based on your workforce metrics and automatically share across teams to ensure a unified effort toward achieving business goals.