By 2020, it is predicted that 90% of customer service inquiries will be handled through social channels. And while most businesses have figured out social media as it relates to sales and marketing initiatives, many do not yet understand how to apply it to customer service. By combining the power of 3CLogic with HelpSocial, the leading social customer care platform built for customer service, give your agents the insight and tools they need to service customers and enhance brand reputation through social channels. Be Helpful—Be Social.
Your customers are on social media. So service them on social media.