SugarCRM Computer Telephony Integration (CTI)

Streamlined User-Interface

Manage all customer information and communication preferences (voice, email, text, chat) from a single streamlined platform, removing the hassle and inefficiency of toggling between separate systems and screens.

Syncing Call Information

Automatically post all call information (call recording, notes taken, time and date, result, agent who handled call, etc.) to a customer’s SugarCRM record, removing the need for reps to do so manually, and setting them up for successful interactions in the future.

Intelligent Call Routing

Mold your telephony platform to preexisting business workflows, and automatically route customers to the most qualified individual, or enabled them to service their own needs with advanced IVR and Skills-Based routing tools.

Enhanced Speed-to-dial

Automatically push any new leads created in SugarCRM into 3CLogic’s dialing platform, enabling agents to contact prospects immediately, without delay.

Inbound Record Retrieval

Automatically populate agent screens with a customer’s SugarCRM record the moment a call is connected, enabling them to deliver fast and informed assistance to clients, without delay.

Embedded Click-to-Call

Add a convenient click-to-call button to every SugarCRM customer record, removing the need for reps to search for and manually dial a client’s contact information.

Auto-Dialer Options

Using 3CLogic’s advanced TCPA-friendly dialing solutions, automatically initiate contact with leads in a designated campaign while populating agent screens with relevant SugarCRM records, improving the success of any sales or marketing initiative.

Automatic Lead Nurturing

By simply selecting a disposition highlighting the result of an interaction, automatically place customers in designated campaigns, triggering any necessary steps while nurturing them through the sales funnel with ease.