SugarCRM Computer Telephony Integration (CTI)

Whether you wish to capture more sales opportunities, drive marketing initiatives, or provide higher quality customer service, the 3CLogic SugarCRM Integration is capable of meeting the challenge. By combining the powerful information stored in your CRM with our advanced multichannel communication platform, empower your reps to create more meaningful customer relationships, improve sales and marketing campaigns, and increase first call resolutions.

Integration Benefits

  • Improve Customer Engagements
  • Streamline Lead Management
  • Enhance User Efficiencies
  • Eliminate Departmental Siloes
  • Increase Client Retention
  • Accelerate Sales and Marketing
  • Automate Manual Processes
  • Enhance Lead Follow-Up and Nurture
  • Improve Conversion Rates

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3CLogic and SugarCRM Integration

Give your CRM a Voice

You have customers. Let’s get to know them.

Streamlined User-Interface

Manage all customer information and communication preferences (voice, email, text, chat) from a single streamlined platform, removing the hassle and inefficiency of toggling between separate systems and screens.

Syncing Call Information

Automatically post all call information (call recording, notes taken, time and date, result, agent who handled call, etc.) to a customer’s SugarCRM record, removing the need for reps to do so manually, and setting them up for successful interactions in the future.

Intelligent Call Routing

Mold your telephony platform to preexisting business workflows, and automatically route customers to the most qualified individual, or enabled them to service their own needs with advanced IVR and Skills-Based routing tools.

Enhanced Speed-to-dial

Automatically push any new leads created in SugarCRM into 3CLogic’s dialing platform, enabling agents to contact prospects immediately, without delay.

Inbound Record Retrieval

Automatically populate agent screens with a customer’s SugarCRM record the moment a call is connected, enabling them to deliver fast and informed assistance to clients, without delay.

Embedded Click-to-Call

Add a convenient click-to-call button to every SugarCRM customer record, removing the need for reps to search for and manually dial a client’s contact information.

Auto-Dialer Options

Using 3CLogic’s advanced TCPA-friendly dialing solutions, automatically initiate contact with leads in a designated campaign while populating agent screens with relevant SugarCRM records, improving the success of any sales or marketing initiative.

Automatic Lead Nurturing

By simply selecting a disposition highlighting the result of an interaction, automatically place customers in designated campaigns, triggering any necessary steps while nurturing them through the sales funnel with ease.

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Take a look at our most popular resources to discover today’s top communication trends and best practices.

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