Integration Features

  • Improve Revenue
  • Streamline Customer Service and Support
  • Offer Multichannel Communications
  • Complement Back-Office Insights
    with Business Intelligence
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3CLogic and Verint Integration

Optimize your Workforce

What’s the perfect workforce without the right communication?

Quality Performance Monitoring

There’s no such thing as too much insight. With 3CLogic’s Verint integration, provide supervisors the ability to monitor and evaluate agent performance in real-time using KPIs, recordings, and reports.

Forecasting and Scheduling

Remove the guessing game when it comes to staffing requirements. Using agent traffic reports derived directly from your contact center, 3CLogic facilitates your ability to forecast and set workforce schedules to always meet expected customer needs.

Service Level Adherence

With 3CLogic’s powerful monitoring tools, ensure your contact center remains in-line with established internal and external Service Level agreements (SLA).

Lesson Management

With the 3CLogic-Verint integration, continuously improve your representatives’ performance with structured training management tools.

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