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Sugar CRM

SugarCRM Computer Telephony Integration

Empower your reps to create more meaningful customer relationships, capture more sales opportunities, extend the reach of existing marketing initiatives, or provide higher quality CX, with 3CLogic’s cloud Call Center software integration for SugarCRM.

Time to Challenge the Status Quo.

Sugar CRM Screenpop

Deliver fast and informed assistance to agents with automated screen-pop of relevant SugarCRM Lead, Case, or Contact records to optimize first call resolutions and offer a more personalized CX.

Intelligent Call Routing

Route customers to the most qualified individual or enable them to self-service their own needs with advanced IVR and Skills-Based routing tools integrated with your CRM data to deliver an intelligent customer experience.

Explore IVR

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Automated Call Logging

Eliminate manual agent tasks and data entry errors with automatic logging of all customer engagements directly into SugarCRM. Capture call recordings, screen recordings, time/date, call dispositions, notes, and more.

Real-Time Reporting

Arm your business with the right insights to make informed decisions.  Virtually monitor all agent activities in real-time or create customized reports, graphs and KPIs using 3CLogic’s simple click-drag-and drop reporting framework.

Explore Reporting

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Embedded Click-to-Call

Simplify direct client outreaches and drive efficiency by removing manual dialing with a convenient click-to-call button for every active SugarCRM phone number with 3CLogic’s embedded CTI.

Explore CTI

Flexible Auto-Dialer Options

Improve the success of any sales or marketing initiative using 3CLogic’s advanced dialing solutions and local presence, to increase contact rates while auto-populating agent screens with relevant SugarCRM records.

Explore Dialers

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Customizable Results Codes and Triggers

Nurture leads through the sales funnel by auto-updating lifecycle stages and statuses after each interaction.  Trigger SugarCRM workflows and scheduled follow-ups based on customizable disposition codes.

Integration Benefits

  • Improve Customer Retention
  • Streamline Business Operations
  • Personalize Customer Experiences
  • Improve Contact Rates
  • Enhance User Efficiencies
  • Automate Manual Processes
  • Contact Leads More Efficiently
  • Increase Analytical Insights

Streamlined User-Interface for Enhance Efficiency

Manage all client details and communication from a single streamlined platform, removing inefficient toggling between separate systems and screens.

See what's possible

Schedule a live demo of the 3CLogic cloud communication platform.