Verint Workforce Management Integration

Because there is no such thing as too informed.

Optimize your workforce efficiency, improve processes, and facilitate better customer engagements, while enhancing your overall performance with 3CLogic’s integration with Verint WFM and WFO platform.

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Quality Performance Monitoring

Observe and evaluate agent performance in real-time using KPIs, recordings, dashboards and customizable reports.
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Forecasting and Scheduling

Eliminate guessing when it comes to future staffing requirements with agent traffic reports derived directly from your Contact Center. Forecast and schedule the appropriate number of agents, with the necessary skills to ensure complete customer satisfaction.
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Real-time Adherence

Apply quick corrective action to streamline workflow processes with real-time status and statistics of your agent workforce.
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Rapid Cloud Deployment

Immediately benefit from WFM insights without large upfront investments and time-consuming on-premise deployments.
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Integration Benefits

  • Increase revenue
  • Forecast your agents in minutes to meet forecasted demands
  • Streamline customer service and support
  • Proactively adjust agent schedules based on skill requirements
  • Track agent adherence regularly to maintain SLAs
  • Easily report and analyze agent activity
  • Complement back-office insights with business intelligence
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Your Business. Your Choice.

You want to offer your customers the best possible service, right?

Let 3CLogic extend its AWS-hosted cloud service benefits to you in a variety of deployment options. Whether it’s a direct or staggered path to the cloud, we have a solution no matter where you are on your journey.

See what's possible

Schedule a live demo of the 3CLogic cloud communication platform.