Focus on running your Contact Center, not a technology.

Provide the highest standard of customer service.

Build a next-generation Call Center in the Cloud with 3CLogic’s cloud communication platform and make your team more productive while delivering better customer interactions.

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Computer Telephony Integration (CTI)

Empower your agents with our Universal CTI, an easy-to-use agent-facing tool, offering extensive Call Center functionality while giving users access to all relevant information in real-time thanks to our integration with leading platforms such as ServiceNow, Microsoft Dynamics, SAP and SugarCRM.
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Interactive Voice Response (IVR)

Easily design and manage call flows to provide better customer experience at every step of the customer journey.  Balance the automation of routine calls with the efficient skills-based routing of customers to the right agent, team or department.
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Automatic Call Distribution (ACD)

Set, manage, and adjust call priorities to automatically ensure the most urgent requests are always answered first.
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Call & Screen Recording and Playback

Maintain quality control standards across your entire Call Center with 3CLogic’s configurable call & screen recording and playback features.
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Dynamic Screen Pop

Run a more efficient team with automatic and instant access to client records from your lead management, CRM, Workforce Management, or Ticketing solution for every inbound or outbound call.
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Automated Dialers

Improve the success of any outbound sales or marketing initiative using one of our advanced and compliant dialing solutions to maximize lead conversions.
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Supervisor Silent Monitoring and Coaching

Enable supervisors to listen in on calls in real-time or whisper suggestions to better manage and train your agents while delivering world-class customer service no matter what the situation.
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Reporting & Analytics

3CLogic gives you the most advanced reporting capabilities, making it possible to evaluate every aspect of your Inside Sales performance and adjust accordingly.  Easily track KPIs and metrics relevant to your organization, to monitor agent performance and CX.
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Elevate Your Contact Center to the Cloud!

Although 3CLogic is an AWS-hosted solution we understand every business has unique requirements when it comes to migrating to the cloud.

That’s why we offer a variety of deployment options, from Total Cloud to Hybrid, or even a simple connector between your CRM and a legacy on-premise telephony infrastructure.

See what's possible

Schedule a live demo of the 3CLogic cloud communication platform.