V-TAG provides several advantages over other monolithic call center applications. V-TAG makes your contact center:
a) Adaptable: Add/delete/configure contact center applications as per changing business requirements.
b) Scalable: Add/Delete seats and other resources as per business demand.
c) Fault-Tolerant: No single point of failure. Problem with one PC does not impact the rest of the call center. Run redundant instances of your projects and call centers to handle network and server failures.
d) Secure: Keep all your sensitive and confidential data localized on your premise. Using V-TAG’s “tokenization” technology, combine cloud based information with your local data that is confidential and present a unified screen to your reps and agents.
And then there are 3CLogic's rich web based tools to create, configure, deploy, monitor and troubleshoot your contact center applications running under V-TAG. With V-TAG, all contact center applications talk to a web-services based management layer to provide a rich set of management functions.