ServiceNow Customer Service Management Video

Download this video to learn how 3CLogic seamlessly integrates voice with ServiceNow CSM to help you:

  • Manage all customer inquiries - in relation to each other -with omnichannel agent presence with ServiceNow’s digital workflows.

  • Leverage rich customer data stored in ServiceNow CSM and click-to-call or click-to-SMS for optimized client engagements.

  • Enhance your team’s ability to offer personalized experiences with automated screen-pops, client identity pre-verification features, and real-time IVR journey details.

  • Enjoy consolidated reporting within the ServiceNow interface for a complete view of both real-time and historical data and trends.

Watch CSM at its best!