AI-powered CCaaS platform

Voice-first CX platform built for

Designed to strike the right balance between AI and the human touch to deliver intelligent experiences and outcomes.

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The AI-powered CX platform built for the enterprise

Bringing together

Contact Center + AI + Data
to deliver connected experiences

Delivering connected experiences with AI and human intelligence.

Customer Interacting with 3CLogic - Voice AI

AI-powered Coaching

Enhance agent performance with real-time insights and suggestions.

Voice AI Hub

Design and deploy voice workflows directly inside ServiceNow.

AI-powered Insights

Transform customer interactions into actionable data-driven insights.

Unified Agent Workspace

Empower agents with a single workspace connected across platforms.

Task Automation

Reduce manual tasks with automated workflows that boost productivity.

Voice AI Hub

Design, deploy, and manage AI-powered voice workflows directly inside ServiceNow.

Unified Agent Workspace

Empower agents with a single unified workspace that connects channels and data.

AI-powered Insights

Turn every customer interaction into actionable intelligence with analytics and trends.

SMS

Enable real-time, two-way SMS communication for faster and more personalized service.

ServiceNow Certified

Built and certified for seamless integration and governance within ServiceNow.

Deploy faster

The AI-powered
Contact Center Solution

Voice AI Hub

Build & Deploy Voice AI Agents

Build intelligent Voice AI agents that do more than talk — they take action. Easily design, test, and deploy dynamic agents with seamless integrations, configurable controls, and LLM flexibility to streamline operations, cut costs, and deliver faster, smarter service.Get Started

Orchestrate

Cloud Contact Center

Bring together real-time transcriptions, intelligent IVR flows, advanced CTI, and an intuitive administrative console to drive efficiency, personalize interactions, and improve service outcomes across every interaction. Get Started

Performance

AI-powered Analytics

Gain real-time visibility into contact center performance with real-time dashboards, automated alerts, AI-powered speech analytics, and Auto QA to empower teams to make faster, smarter decisions. Get Started

Automation

SMS Engagements

Drive a more connected customer experience with SMS engagements, seamlessly integrated with the CRM or Service Management Platforms you already use. Get Started

AI-ready Platform

Innovative Cloud Platform

AI-ready platform built for the enterprise and designed to seamlessly integrate with leading CRMs. Globally available, our solution delivers the scalability, resilience, and intelligence today’s organizations need. Get Started

3CLOGIC CX PLATFORM For ServiceNow

Built for ServiceNow. Tailored to your business

As a ServiceNow-certified Build and Platform Technology Partner, 3CLogic’s AI-powered Contact Center solutions are designed to perfectly complement ServiceNow’s industry-leading offerings.

3CLogic for ServiceNow (CSM) Customer Service Management

Create intelligent workflows and

Transform the customer experience

3CLogic for ServiceNow (ITSM) IT Service Management

Solve IT issues faster with

Enhance ServiceNow ITSM workflows

3CLogic for ServiceNow (HRSD) HR Service Delivery

Humanize the HR helpdesk with unified

AI-powered capabilities

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Integrations

3CLogic is integrated with the platforms you already use

Simplify the way you work and engage with a native contact center solution, designed to complement your existing CRM or service management system.

ServiceNow

Empowering your global teams.

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SAP

Advancing your sales and service cloud.

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Microsoft Dynamics

Streamlining your business processes.

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Salesforce

Improving your operational efficiency.

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Customer stories

Powering the world’s leading brands and industries

Read about our customer stories and learn how 3CLogic helped them grow.

How daa Unified and Elevated Its Customer Experience with 3CLogic and ServiceNow CRM

How daa Unified and Elevated Its Customer Experience with 3CLogic and ServiceNow CRM

“It is very beneficial to have all the teams using one central portal.”

— Liz Kavanagh - Customer Experience Manager | daa

Swiss Railways (SBB) Enhances Customer Experience with 3CLogic

Swiss Railways (SBB) Enhances Customer Experience with 3CLogic

“Implementing 3CLogic has been a transformative step in our operations. The integration allowed us to seamlessly connect voice processes with our Case Management system, ServiceNow, and other SBB subsystems. This flexibility has greatly enhanced self-service capabilities and automation, reducing customer wait times. ”

— IT Responsible SBB Contact Center - | Swiss Railways (SBB)