ServiceNow World Forum: New York City

When: November 8th, 2023
Location: Javits Center, New York City

With visionary keynotes, customer success showcases, and impactful breakout sessions, World Forum will leave you inspired about where you can lead your organization.  Join the 3CLogic team in New York City and discover how to bring intelligence to every corner of your business with voice AI, SMS, and contact center solutions purpose built for ServiceNow CSM, ITSM, and HR. 

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ServiceNow World Forum: Dallas

When: October 25th, 2023
Location: Irving Convention Center at Las Colinas, Dallas

With visionary keynotes, customer success showcases, and impactful breakout sessions, World Forum will leave you inspired about where you can lead your organization.  Join the 3CLogic team in Dallas and discover how to bring intelligence to every corner of your business with voice AI, SMS, and contact center solutions purpose built for ServiceNow CSM, ITSM, and HR. 

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ServiceNow Healthcare Roadshow: New York City

When: September 20th, 2023
Location: ServiceNow NYC Office | 50 Hudson Yards

Join 3CLogic and ServiceNow in New York City, NY at the brand new ServiceNow Offices for a half-day event focused on networking and sharing with peers the importance of modernizing healthcare delivery, medical device management, automating clinician workflows, and best practices for digital transformation in healthcare.

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ServiceNow Summit: Minneapolis

When: September 14th, 2023
Location: U.S. Bank Stadium, Minneapolis

We are bringing innovation, knowledge, and community to you. This exclusive event localizes insights, spotlights innovations, and hosts conversation and collaboration with experts. The ServiceNow Summit will inspire ideas, initiatives, and innovations from today’s most pressing challenges. Join the 3CLogic team in Minneapolis and discover the very latest ServiceNow-centric voice AI, SMS, and contact center experiences available for ITSM, CSM, or HR.  

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Webinar: Navigating Digital Transformation to Unlock Industry Potential

When: September 7, 2023 | 12 PM PT | 2 PM CT | 3 PM ET
Location: Virtual

Join us as experts from ServiceNow, Thirdera and 3CLogic share best practices highlighting how ServiceNow can drive short-terms gains and long term optimization, regardless of your industry.

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ServiceNow Knowledge 2023 Conference

When: May 16th-18th, 2023
Location: Las Vegas

Join the 3CLogic team in Las Vegas and discover the very latest ServiceNow-centric voice, SMS, and contact center experiences available for ITSM, CSM, or HR.   Meet fellow users, attend market-leading sessions, and learn about CX and EX trends.  We look forward to seeing all of you in May.

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Webinar: How to Leverage Voice Integration with ServiceNow VA to Drive Faster Resolutions

When: April 20th, 2023
Location: Virtual

Join us for How to Leverage Voice Integration with ServiceNow Virtual Agent to Drive Faster Resolutions, as we explore the benefits of leveraging ServiceNow's Virtual Agent and Natural Language Understanding (NLU) with integrated speech technology to make it easier to build and manage voice self-service workflows - all from within ServiceNow.

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SAP Webinar: Preparing for the Future of CX: What to Expect in 2023

When: February 7th, 2023
Location: Virtual

 As we enter 2023, balancing excellent CX and robust, reliable service operations must be top-of-mind for service leaders in any sector. Watch this session to get ahead of the curve. Our panel of CX market experts from SAP and 3CLogic will take you through an in-depth look at the trends, challenges, and technologies governing customer experience in 2023.

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Webinar: Unlock the Power of Digital Experience with CitizenKey

When: January 26th, 2023
Location: Virtual

Join this live webinar hosted by Thirdera and our trusted partner, 3CLogic, to learn about CitizenKey – a ServiceNow-certified solution that modernizes constituent services. Using the power of the ServiceNow platform, CitizenKey helps State and Federal agencies rapidly transition from outdated processes to a digital experience.

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Webinar: How Nissan Streamlined Global HR Operations with ServiceNow & 3CLogic

When: September 27th, 2022
Location: Virtual

Come discover how Nissan delivers a consistent employee experience with intelligent call-routing, voice-enabled self-service, and sentiment analysis - all right within ServiceNow,  to streamline their HR operations.

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Webinar: How to Create Low Code/No Code ServiceNow Voice Workflows

When: June 15th, 2022
Location: Virtual

Customer expectations for service delivery have never been higher, especially when calling an organization for help with a complex or sensitive issue. Join 3CLogic and ServiceNow to discover how to deliver ServiceNow-centric voice workflows that will elevate the customer experience without customized coding.

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Webinar: How the State of Delaware Streamlined Citizen Services

When: May 18th, 2022
Location: Register On Demand

Learn how the State of Delaware’s Department of Labor integrated 3CLogic with their ServiceNow instance to optimize its fraud and unemployment services and manage contact center demand fluctuations — without increasing agent headcount.

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Webinar: How to Enhance Contact Center Reporting by Integrating 3CLogic with ServiceNow

When: March 22nd, 2022
Location: Virtual

In this session, we’ll walk through a live demonstration that shows how to transform your ServiceNow reporting capabilities by integrating voice with agent dashboards, performance analytics, and Workforce Optimization.Finally, contact center leaders can free themselves from the headache of manually pulling data from multiple sources and instead focus on optimizing contact center performance.

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Webinar: Finding the Balance Between Innovation & Practicality

When: February 24th, 2022
Location: Virtual
Thirdera is back with another episode of our ServiceNow Experience Management series! This time we've teamed up with the self-service and the voice enablement experts from 3CLogicthe premier voice-enabling and cloud contact center solution for cloud platforms. You'll want to tune in, as we talk about the role of innovation and experience across various digital channels like user portals, virtual & live agents interactions, SMS, and voice.
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Webinar: Integrating SMS and ServiceNow

When: February 15th, 2022
Location: Virtual

In this session, we’ll explore how you can proactively set customer expectations at scale, reduce call volumes, and enable agents to leverage SMS to drive memorable customer experiences while leveraging the ServiceNow platform and workflows.

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Webinar: Contact Center Workflows You Didn’t Know Were Possible

When: November 17th, 2021
Location: Virtual

In this session, we'll explore how to extend the value of your ServiceNow investment by integrating voice with your existing workflows, digital channels, and ServiceNow data.   Live use cases will include voice-enabled self-service, voicemail transcription and intelligent IVR directly from ServiceNow.  Join us!

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Webinar: Getting More Out of Customer Calls: Unlock Insights With Voice, Conversational AI, and ServiceNow

When: September 22nd, 2021
Location: Virtual
Join the discussion with leading ServiceNow Technology Partner 3CLogic and contact center AI platform Observe.ai as they reveal the value of combining voice, AI, and ServiceNow to inform actionable business insights. See their innovative solution in action - they'll walk through a powerful demonstration that shows how natively integrating these solutions with your ServiceNow instance reduces administrative burdens, increases efficiency, and improves agent performance. 
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Webinar: Voice, Video, and ServiceNow: How To Deliver True Omnichannel Customer Service

When: September 9th, 2021
Location: Virtual
Join leading ServiceNow Technology Partners, 3CLogic and ScreenMeet, as they uncover the compounding value of voice and video to the customer experience.  By seamlessly integrating these persons-to-person channels with ServiceNow, organizations will finally be able to deliver a true omnichannel experience to customers and agents alike.
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Webinar: How to Build a Smarter Customer Service Operation

When: July 15th, 2021
Location: Virtual
Events over the last year have proven to businesses everywhere just how critical customer service has become. But fielding customer inquiries at scale, from the very simple to the more complex, requires the right balance of technology and human input to yield the best outcomes.  Join us and industry experts from Fully Managed as we discuss building a modern customer service operation with the right mix of AI, Natural Language Understanding, and self-service combined with the human element to create more intelligent customer experiences. 
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Webinar: How to Digitally Transform and Scale your Citizen Services Operations

When: June 29th, 2021
Location: Virtual

Often the last line of defense, contact centers remain a critical part of any citizen services initiative.  But as agencies grapple with a backlog of requests while adapting to the changing work environment, the need to transform and optimize how citizen inquiries are prioritized and resolved has become crucial to maintain proper levels of service and accessibility.  Join ServiceNow government sector experts and 3CLogic as we discuss key themes to drive a more streamlined citizen experience.

 

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Webinar: The Contact Center of Tomorrow: Trends That Will Shape The Customer Service Industry

When: June 16th, 2021
Location: Virtual
In this webinar, industry experts from ServiceNow, Observe.ai, and 3CLogic will unpack current trends in customer service, such as digital transformation, AI & self-service, and remote work, to forecast the future of the contact center.  You'll learn how your enterprise can navigate and leverage these industry shifts to build a more resilient and successful contact center. 
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