Option 1: Call recordings take place on the rep’s desktop and are stored on your local server. At the end of the call, recording for that call is transferred from the rep’s desktop to your local server. Note that none of the call recordings leave your premise. This is different than other centralized Call Center platforms which record calls centrally and then store them either in the cloud or transfer them to a server on your premise over the public internet.
Option 2: Call recordings still take place on the rep’s desktop. At the end of every call, the recording is uploaded to the cloud using a secure https connection. You have the option of saving the recordings in the cloud. In either case, recording for any call can be retrieved instantly from 3CLogic’s management portal by clicking on a hyperlink.