FAQ

Below you will find answers to the questions we get asked the most about 3CLogic’s cloud Contact Center software.

3CLogic is a cloud contact center platform designed to enhance the customer experience and communication capabilities of today's enterprise organizations. Known for its innovative integration approach to popular CRMs and systems of record, its solutions empower sales and service teams globally across IT, HR, and customer support to create, manage, and deliver efficient and scalable customer journeys designed to save time, improve customer satisfaction, and reduce operational costs.


Its suite of modern features and capabilities include but are not limited to: Advanced Call Distribution (ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), Auto-dialing modes, CRM screen-pops, Speech-to-Text (STT), Text-to-Speech (TTS), call transcriptions, one-way & two-way SMS, AI-powered Sentiment Analysis, rich reporting & analytics, etc. - everything you need to support happy customers and employees.

3CLogic provides a complete cloud-hosted Contact Center solution available globally thanks to its distributed international cloud hosting sites and Tier 1 carrier partnerships.   Recognizing that for some organizations migrating to the cloud may be a lengthy process, we offer various deployment options to leverage what you may already use while delivering modern solutions today. 

At 3CLogic, we view CRMs and Service Management platforms as the beating-heart of every enterprise and the central repository for all customer and employee relationship data. We believe deep integrations between our solution and these platforms is essential to creating dynamic customer experiences and workflows.  Together organizations can create advanced and intelligent self-service or live agent journeys designed to optimize customer outcomes while maximizing agent performance. 

Browse our list available integration designed to help your organization digitally transform and thrive.

IVRs are a critical part of any customer experience. 3CLogic's Interaction Flow Designer provides you a drag-n-drop user interface to build dynamic and intelligent call workflows to deliver self-service or live agent routing with ease. 
Yes.  We designed our solution so that you can make daily changes with ease without the need to routinely depend on external help or IT services. 
Yes. 3CLogic's IVR analytics provides deep insights into the paths callers take (or don't). Managers can easily identity bottlenecks and patterns within your call flows to improve the customer experience and the efficiency of your service desk operations. Confidently sunset under-utilized pathways and focus agent resources where they are needed most.
Yes, agents with access to the internet and an internet browser can work from anywhere.  If your company uses a Virtual Private Network (VPN), no problem. 

Yes, the 3CLogic administrative portal is browser based and available from anywhere the supervisor has internet connectivity and an internet browser. Enjoy convenient access to live dashboards for real-time insights, quickly view historical reports to spot trends, create & schedule automated reports, or manage your team with actionable features such as whisper, barge-in, assignment changes, remote agent status controls, and more.   

Learn more about our reporting features and capabilities here. 

3CLogic is hosted globally on Amazon Web Services (AWS).  Thanks to AWS, we are able to deliver our customers a flexible, innovative, fast, secure, and dependable set of solutions built on the world’s most comprehensive and broadly adopted cloud platform.  

Yes.  3CLogic is SOC2 Type 1 & 2, ISO 27001, and HIPPA certified, as well as GDPR and PCI compliant. 

3CLogic is also hosted on Amazon Web Services (AWS) cloud which adheres to additional security standards and compliance certifications, including PCI-DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, and NIST 800-171 etc.

For more information visit our security page. 

While 3CLogic does by default offer hosting services for call recordings, customers also have the option to host them in their provisioned cloud instance or on-premise to meet any security compliance requirements.
Yes, 3CLogic offers flexible deployment options based on your needs. Replacement of old legacy communication systems (ie: Cisco, Avaya, etc.) with new cloud solutions might not be a practical or realistic option for some organizations. With 3CLogic’s Hybrid Cloud and Connector deployment options, enjoy the immediate features, benefits and flexibility of a cloud Contact Center platform while leveraging your existing on-premise investment to fit to your cloud migration strategy and timeline.

Getting started is easy!

We have a team of industry experts ready to learn more about your requirements and use cases to advise you on best practices and solutions designed specifically with you in mind. 

Contact us at info@3clogic.com for a free consultation today!

Nothing really!

3CLogic is a browser-based cloud-hosted solution.  No hardware or download required.  

As long as your team has internet connectivity and a PC/laptop/desktop, you are all set.  Enjoy working from the office or the remotely from the comfort of your home - anywhere really. Its up to you. 

3CLogic provides live virtual agent and supervisor training for all new customers.  Trainings are recorded and available on demand for future reference.  Additional trainings and support are available throughout the duration of any relationship as may be required. 

We understand that our solution is mission critical to your organization's success.  That's why we offer 24x7x365 global live agent support.  No premium packages or email only support services.  Instead its an all inclusive support network designed to make sure you and your team are in good hands - always.  

We offer each customer a designated account manager, access to technical experts, always-on Tier 1 live agent services, and convenient online ticketing services and knowledge portal.  

Why?  Because your success is our success. 

Following a complete review of your requirements and needs, the 3CLogic team typically provides catered live demonstrations.  However, live trials and POCs can also be made available on request.  

Please contact your 3CLogic Account Executive for more information.