With the 3CLogic Preview Dialer, automatically populate agents’ screens with each prospect’s information while offering full control over when to initiate contact to help ensure they are well informed on client specific details prior to each interaction. More informed interactions=improved conversion rates.
3CLogic's Preview Dialer Features
Less time searching for customer information. More time selling.
Enable agents to quickly contact the next prospect with the simple click-of-a-button, removing the hassle and inefficiency of manually dialing a customer’s contact information.
Lead Preview Pop:
Automatically populate agent screens with the next prospect’s records the moment a call has been completed, enabling them to quickly understand client specific details prior to initiating contact. And in the event a prospect is not ready to be contacted, agents can skip over and call them at a later and more convenient time.
Local Presence Dialing:
Automatically adjust caller IDs and area codes based on each prospects unique location, enhancing each agent’s odds of successfully reaching prospects.
Sync Call Records:
Automatically sync all call details (time, date, result, agent who handled call), call recordings, screen captures, and call notes to a customer’s CRM record, ensuring agents are always working with the most up-to-date information, while facilitating compliance with industry standards.
Customizable Dial Plan:
Set-up your dial plan any way you wish, to meet any unique business requirements. Automatically contact leads through an alternate number in the event they cannot be reached, assign agents to multiple inbound or outbound campaigns, set call restrictions based on time, date, or client, and much more.
Alternative Dialer Options:
Every contact center is unique, as are their needs. Enjoy a number of Dialing options, including Predictive, Progressive, Preview, and TCPA-Mode in addition to Preview, to enhance your business’ odds of successfully getting in front of its target audience.
Alternative Outbound Dialer Solutions
Using statistical algorithms, 3CLogic’s predictive dialer automatically contacts leads while agents are busy finalizing calls, minimizing the time spent between interactions and improving productivity. Learn More
Optimize an agent’s performance while increasing the likelihood of reaching or exceeding sales targets. Using fixed call ratios, dial a pre-set number of leads immediately following an agent’s availability and leave recorded messages in the event a prospect is unavailable. Learn More
Immediately upon an agent’s availability, individually dial each subsequent lead one at a time, filtering out answering machines, faxes, and unanswered calls to eliminate call abandonment. Learn More
Enhance the success of agent-less outbound campaigns with the ability to offer contacted leads the option to speak with a live agent or representative at the point of contact.
Ready. Set. Sell.
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Who we are
We are the leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on AWS, the solution provides speech-enabled offerings for leading CRMs to drive digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations.