Outbound Call Center Solution

Busy and always on the move, today’s prospect is no easy target. So, how can your call center stay in front of its intended audience? At 3CLogic, our outbound software was built with you and your agents in mind. Increase talk time, improve contact rates and connectivity, lower operational costs, and raise the overall performance of your contact center with our complete cloud software solution.

Captivate your audience.

Today's Prospect is no easy target.
But with the right solution, improve your odds of success.
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Outbound Call Center Features

Click-to-Call:

Contact clients directly from your CRM, ticketing, or WFM solution with the simple click of a button, removing the need to manually dial numbers.

Predictive Dialer:

Automatically initiate contact with the next prospect before a rep finalizes a call, reducing call center queue times and operational costs. Learn More

PBX Configuration:

Finally a one-stop-shop for all your voice needs. With 3CLogic, enjoy the best of both worlds with our complete cloud based contact center solution seamlessly configured with your PBX solution to meet all your back office requirements.
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DNC Compliance Screening:

Automatically screen leads prior to any outbound campaign to ensure compliance with your Do Not Call List. Learn More

Whisper and Barge-In:

Give supervisors the power to virtually “whisper” suggestions or jump into the conversation whenever a rep is in need of assistance. Learn More

Reporting:

With 3CLogic’s advanced reporting tools, customize and filter your contact center’s data into meaningful reports, graphs, and statistics. Learn More

Real-time Dashboard:

Keep service, support, and sales initiatives on-track with the ability to monitor rep presence, campaign performance, and other KPIs in real-time. Learn More

Lead Preview Pop:

Within a single user interface, automatically populate any customer record stored within your CRM, ticketing, or WFM solution before initiating outbound campaigns.

Scripting:

Create, edit, and update dynamic scripts to guide your agents activities in real-time. Learn More

What's the point of outbound features without the basics?

Scalability

A true cloud solution hosted on Amazon Web Services, 3CLogic provides businesses on-demand delivery of IT resources using a simple and convenient pay-per-use model. Eliminate capacity restrictions, reduce IT costs, and enjoy faster contact center deployments, while unleashing the full power of cloud. Learn More

Compliance

Keep your contact center compliant and in-line with accepted industry practices, while adhering to the highest security standards with 3CLogic’s complete cloud contact center solution. Learn More

Reliability

With 3CLogic’s next-generation distributed architecture, remove single points of failure, avoid server capacity restrictions, and eliminate bandwidth bottlenecks. Your contact center—always up and running. Learn More

Integration

Allow your contact center to enhance the solutions you already use with 3CLogic’s advanced CRM, ticketing, and Workforce Management integrations, facilitating your agents’ ability to deliver timely and superior customer interactions. Learn More

Ready. Set. Sell.

Take a look at our most popular resources to discover today’s top communication trends and best practices.

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3CLogic Outbound Call Center Solution