Call Center Software Features & Capabilities

The best results start with 3CLogic.

Without the right tools it’s tough to generate the intended outcome, whether for sales or customer service. With 3CLogic’s innovative set of features and seamless integration with leading CRMs or service management platforms, get the ability to drive home measurable results.

Computer Telephony Integration (CTI)

Enjoy an easy-to-use, yet comprehensive softphone solution, offering robust Call Center functionality tightly integrated with leading platforms including ServiceNow, Microsoft Dynamics, SAP, and SugarCRM.

Learn More

Interactive Voice Response (IVR)

Easily create, manage, and modify dynamic call flows designed to compliment external business workflows and leverage third-party data while intelligently matching customers with the agent or team best suited to address their needs.

Learn More

IVR Analytics

Gain crystal-clear visibility into the performance of your various IVR workflows to identify operational bottlenecks, drop-offs, or deflection points, and improve the overall customer experience and first call resolution.

Learn More

Speech Analytics

Analyze voice communications, in near real-time or historically, using advanced call transcription, keyword spotting rules, and machine learning to understand the tone or sentiment of any interaction for improved compliance and deeper visibility into what drives client engagements.

Learn More

Reporting & Analytics

Monitor your Contact Center and individual agent activities, campaign performance, and other KPIs from a single consolidated platform with 3CLogic’s advanced reporting and analytics platform.

Learn More

Automated Dialer

Minimize the time spent between interactions for any outbound campaign or initiative, while increasing overall agent productivity with 3CLogic’s various autodialing modes. More talk. Less wasted time.

Learn More