Interactive Voice Response (IVR) Menu:
Recognize the importance of your customers’ time with an advanced and intuitive IVR platform capable of facilitating self-servicing or quickly gathering client information prior to any interaction.
Automatic Call Distribution (ACD):
Set, manage, and adjust call priorities to automatically ensure the most urgent inquiries are always answered first.
Skills-Based Routing (SBR):
3CLogic’s advanced skills-based routing tool directs each customer to the rep best fit to meet his/her needs, better optimizing your workforce and enhancing the customer experience. Learn More
Call Recordings and Playback:
Maintain quality control standards across your entire call center with 3CLogic’s user-friendly call recording and playback features.