Blended Call Center Solution

Tired of watching your agents twiddle their thumbs between calls? Wish your inbound and outbound teams could be more flexible depending on call volumes? 3CLogic’s blended solution allows you to enhance your call center’s overall productivity by enabling your agents to both make and receive calls as demand and strategy dictate. No more unnecessary divisions of agents and workstations. Your resources work efficiently all of the time.

Two birds. One Stone.

Give your agents the power and flexibility to reach or be reached in any situation.

Blended Call Center Features

Interactive Voice Response (IVR) Menu:

Recognize the importance of your customers’ time with an advanced and intuitive IVR platform capable of facilitating self-servicing or quickly gathering client information prior to any interaction.
Learn More

Automatic Call Distribution (ACD):

Set, manage, and adjust call priorities to automatically ensure the most urgent inquiries are always answered first.
Learn More

Skills-Based Routing (SBR):

3CLogic’s advanced skills-based routing tool directs each customer to the rep best fit to meet his/her needs, better optimizing your workforce and enhancing the customer experience. Learn More

Call Recordings and Playback:

Maintain quality control standards across your entire call center with 3CLogic’s user-friendly call recording and playback features.

Lead Preview Pop:

Within a single user interface, automatically populate any customer record stored within your CRM, ticketing, or WFM solution before initiating outbound campaigns.

Click-to-Call:

Contact clients directly from your CRM, ticketing, or WFM solution with the simple click of a button, removing the need to manually dial numbers.

Reporting:

With 3CLogic’s advanced reporting tools, customize and filter your contact center’s data into meaningful reports, graphs, and statistics. Learn More

PBX Configuration:

Finally a one-stop-shop for all your voice needs. With 3CLogic, enjoy the best of both worlds with our complete cloud based contact center solution seamlessly configured with your PBX solution to meet all your back office requirements.
Learn More

Scripting:

Create, edit, and update dynamic scripts to guide your agents activities in real-time. Learn More

Real-time Dashboard:

Keep service, support, and sales initiatives on-track with the ability to monitor rep presence, campaign performance, and other KPIs in real-time. Learn More

Whisper and Barge-In:

Give supervisors the power to virtually “whisper” suggestions or jump into the conversation whenever a rep is in need of assistance. Learn More

Predictive Dialer:

Automatically initiate contact with the next prospect before a rep finalizes a call, reducing contact center queue times and operational costs. Learn More

What matters to your
blended contact center?

Scalability

A true cloud solution hosted on Amazon Web Services, 3CLogic provides businesses on-demand delivery of IT resources using a simple and convenient pay-per-use model. Eliminate capacity restrictions, reduce IT costs, and enjoy faster contact center deployments, while unleashing the full power of cloud. Learn More

Compliance

Keep your contact center compliant and in-line with accepted industry practices, while adhering to the highest security standards with 3CLogic’s complete cloud contact center solution. Learn More

Reliability

With 3CLogic’s next-generation distributed architecture, remove single points of failure, avoid server capacity restrictions, and eliminate bandwidth bottlenecks. Your contact center—always up and running. Learn More

Integration

Allow your contact center to enhance the solutions you already use with 3CLogic’s advanced CRM, ticketing, and Workforce Management integrations, facilitating your agents’ ability to deliver timely and superior customer interactions. Learn More

Knowledge is Power — check-out our resources!

Take a look at our most popular resources to discover today’s top communication trends and best practices.

Not all cloud contact center solutions are created equal. Find out what makes 3CLogic special.

Learn More Request Price Quote